**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

Putting in tickets and getting help

DaileyDailey Posts: 283 ★★
Is it me or is putting in a ticket the biggest circle jerk. Seems it’s is the same canned answer and the repeated requests for information already provided. Horrible customer service. Has anyone ever got anytime resolved ? Me...personally never.

Comments

  • Patchie93Patchie93 Posts: 1,898 ★★★★
    your 1st response will always be an automated response.

    As for an issue resolved yes when the 80 sig stone crystal came out and 60 of them went to overflow. They fixed it and converted those 60 +1sig stones to +5 sig stones so they wouldn't expire
  • When contacting our Support (any game support for that matter), it is very important to keep in mind that you are very clear about what issue you are facing. If you are not, there are chances this can cause a circle of responses that seem very similar to one another. Our teams do their best to assist you, but we do ask that you help us in return by properly understanding what the issue is.

    If you feel you were and your issue was not resolved (that isn't performance based as we have threads open here and also collect information from support for investigation purposes), you can contact a mod.
This discussion has been closed.