Lost 5 star crystal from game crash

Blaze032Blaze032 Member Posts: 2
in Bugs and Known Issues
My game crashed while opening a five star crystal and lost the crystal in the process. Wondering if anyone else has experienced this and if so did they get reimbursed for the crystal. I filled out a bug report. but if there is a better why to report it i would appreciate the information

Comments

  • JetenyoJetenyo Member Posts: 140 ★
    edited January 2019
    Bug report is the best and only way I know of to have this addressed.
    I have seen similar issues in the past and it turned out the Champ was in the players roster they just didn't see it.
    Also don't forget to check for potential dupes of other 5*s.

    Alliance history may show what was opened if anything if you wanted to investigate before Kabam responds.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi,

    If you clicked to open the Crystal you will have received the item. If you'd like to double check what it was, please reach out to our support team for assistance. You can do so by going to the gear icon in game and choosing "Support."
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