Missing champions

I've had a few champions that simply disappeared from my account. It's hard to build a collection and rather frustrating when champs I've worked hard to earn simply disappear. It's happened with multiple champs and on multiple occasions and I was wondering if this has happened to anyone else. Figured I'd ask here to see if it was a known issue before I sent in a support ticket

Comments

Kabam Lyra

Hi,

It is likely that the Champions must have been sold at some point. For more help in looking into this particular issue, please reach out to our support team directly as they will be better able to look at your account information. You can reach them by going to the gear icon in game and choosing "Support."

Jmd5429

Yes it has happened to me also. I had screenshots of my 5* king groot duped and leveled to 3/5. I sent them screenshots of the champion while logged into my account. I have screenshots of discussion of my king groot to my fellow team mates on our line app back from 3/25/19. It seems like nothing matters to kabam unless they can see it in there computer system. A computer is flawless and there gamers and screenshots are not flawless. Then why waist our time asking if we have pictures to help the case. I offered to send them my phone by overnight mail and they could see my chat messages in my line app talking about King Groot being my next defender in war after I got him to level 4/5 and see all the screenshots I have of the game and champions I have accumulated. Never heard a word beside sorry our computer shows no evidence your 5* king groot existed in your account. I have the proof in black and white. It’s more of a headache to even try to prove your right. Especially with evidence in black and white point blank.