Kabam Support for Timed Events (AW/AQ)
imaginejim
Member Posts: 333 ★★
The current SLA for support tickets is 24 hours. This doesn't work for issues relating to 24hr events like AQ or AW.
Case in point: I was fighting the boss in our war which has under 4hrs to go. I got the boss down to under 10% before the match timed out. When going back in, my health was reduced down by 50% but the boss? Back up at the health it had when I started at over 80%.
I've submitted a ticket but the likelihood of this support request being fulfilled before the attack phase is done is slim to none.
There needs to be a support option that comes with at most a 2 hour SLA for issues arising in a timed 24hr event like AW and AQ.
Case in point: I was fighting the boss in our war which has under 4hrs to go. I got the boss down to under 10% before the match timed out. When going back in, my health was reduced down by 50% but the boss? Back up at the health it had when I started at over 80%.
I've submitted a ticket but the likelihood of this support request being fulfilled before the attack phase is done is slim to none.
There needs to be a support option that comes with at most a 2 hour SLA for issues arising in a timed 24hr event like AW and AQ.
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