accidentally bought a five star crystal.

Iron_MasoIron_Maso Member Posts: 11 ★
in General Discussion
So today I was going and clearing out my crystals when I accidentally bought a five star crystal and I would like it refunded back into shards. photos will be attached below.

Imgur link: https://m.imgur.com/EO4PGA0

Comments

  • Iron_MasoIron_Maso Member Posts: 11 ★
    My account name is iron maso
  • DNA3000DNA3000 Member, Guardian Posts: 19,658 Guardian
    If you haven't opened the crystal yet, don't. Open a ticket with support. I've heard that if you did not open the crystal, they can and have in the past reversed the purchase back into shards. No harm no foul. But once you open that crystal, its over. You're now asking for a refund knowing what the crystal contained, and they won't do that no matter what your excuse is.
  • Iron_MasoIron_Maso Member Posts: 11 ★
    I did not open it
  • Kabam MiikeKabam Miike Moderator Posts: 8,269
    Hey there,

    Please reach out to our Support team, as we are not able to assist with account specific issues in the forums. You can do this in game by tapping the gear icon in the top left corner of your home screen, and then on the support button.
  • EvisceratorEviscerator Member Posts: 350 ★★
    Gotta...resist...temptation
  • Austin555555Austin555555 Member Posts: 3,048 ★★★★★
    Why are wanting a refund for the shards? If you were waiting for Thing, he gets added tomorrow.
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