Define Fair

Dear Kabam I hope this finds you well.

You recently made this comment in addressing a user exploit “Please keep in mind that knowingly using bugs or unintended methods to gain rewards and advantages in game is considered exploiting and is prohibited by the Terms of Service. ”

Though I respect and understand your position on the matter I do find it curious that when a bug/ exploit benefits the user you have an immediate and punitive response BUT when a bug has a negative impact on the user you are slow to react, you come across as dismissive and rarely do you compensate users.

This is something you need to work on. The optics aren't good.

Cheers

You friend.

Comments

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ON12355

Please name 1 bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time

When you won't find any, please remain silent. Thank you.

Carames

Really? Because I'm pretty sure that android users have been facing the same problems for months now, with no resolutions in sight as of yet. Barely an acknowledgement. Remember how this month's update was supposed to fix a bunch of problems, with a second update shortly after to fix more? Nothing changed. Still barely an acknowledgement.

When these bugs started cropping up, months ago, the community brought them up right away. Instead of being addressed, they just got worse, month after month, until we are where we are today.

GroundedWisdom

Drax.

GroundedWisdom

Again, those aren't easy to fix. It's not the same as Apple. With Apple, you have a very specific OS, one device brand, and it's pretty universal, save for the iOS Version. With Andorid, you have hundreds of devices, makes, and models. Optimization is not simple for a range that large.

ON12355

Congratulations, you've reached fair level of desperation when forced to use this particular, expected example

Drax wasn't game breaking, not even close

This example is laughable even more every day just as is constant ban of champs like SW for 5* as "they would break the game" when there is 1 game-breaking champ released every month now

(exaggeration of course, but not entirely untrue). So thank you, you've confirmed you have nothing else to put here, proving my point.

ItsDamien

You didn't say game breaking, you said bug that benefitted players that took more than 1 month to fix. So you've confirmed that you know nothing Jon Snow.

NOOOOOOOOPEEEEE

So be fair this bug has been going on all that month and only now they are doing something about this.

GroundedWisdom

Nice Strawman.

NOOOOOOOOPEEEEE

Along with Drax there's that AA issue that lasted a long while and Quakes aftershocks stunning on specials despite her abilities clearly saying she can't

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Carames

I would believe that, but I was using an android 4.2 tablet before they discontinued support. Gameplay was not perfect, but playable for endgame content. Yet, it took upwards of 2 minutes to open a web page. The thing was an absolute dinosaur. No name tablet.

Had to move to a Samsung tablet. Android 7 (Not purchased in order to keep playing the game, but because it was time for an upgrade). Everything is lightning fast. Everything except one app. Guess which one? Enabled developer options. Made it so that no backgound processes run while trying to use this one app. No dice.

I don't buy the whole hardware specs argument. That's just a poor excuse to cover up lack of proper support. Android might be a more complex situation than apple, but there should be improvements at this point. You would think that, in terms of customer satisfaction and retention, that this would have become a high priority and would deserve some significant attention. Especially concerning device market share and whose sales are declining.

GroundedWisdom

It was brought to their attention later on in the Event, and they had to wait until it was over to assess how badly it was exploited.

ON12355

Yeah, I'm aware

Doesn't change the fact, does it. You are comparing apples and oranges, you know it, but then again, you understand the meaning of this post so using Drax may be technically correct, but very cheap and unrelated as I'm sure you are also aware.

To be 100% fair and exact - please, tell me 1 game-breaking bug in the history of this game that was benefiting for players and that took more than 1 month to fix at the same time. And try to be fair, not smart this time.

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GroundedWisdom

You didn't say game-breaking, a statement that answers itself. You said name one bug that benefitted Players that was left. Now you're switching your story.
If something is game-breaking, that has to be dealt with. Game-breaking isn't just something that makes the mechanics not operate properly. Game-breaking is something that upsets the balance of the entire system. In some cases, as in the Gold bug, it can literally break the system. However, you're still arguing with a Strawman.
People were farming multiple 5*s a day, plus all the other Resources. It had to be dealt with.

Kabam Lyra

It is against the Terms of Service of the game to exploit a bug to gain an advantage in game. When something like this occurs, actions may be taken as appropriate. When bugs are discovered and a fix has been verified, it will be applied as soon as it can be. Sometimes this requires a game client update, which may take a bit of time, and sometimes it can be applied right away. That's the reason why some fixes are put out faster than others.