[Android] 24.2 Lag, Crashing and Performance Investigation
Kabam Lyra
Member Posts: 2,936 ★★★★
Hi Summoners!
Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.
As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.
If you are experiencing crashing, lag, unresponsive controls or performance problems in the Android version of The Contest, please reply using the template below.
This thread is for Android users only.
In-Game Name: Please include your in-game (not forum) name.
Device and Model: (Example, Galaxy S6)
Device Operating System: (Example 8.0) You can find the operating system version on Android by going to Apps, then Settings and “About Device.”
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of the game you have installed, go to the Google Play Store and confirm that you have the latest version installed which will show you the number. This thread is only for those on the 24.2 version of the game.
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.
Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.
As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.
If you are experiencing crashing, lag, unresponsive controls or performance problems in the Android version of The Contest, please reply using the template below.
This thread is for Android users only.
In-Game Name: Please include your in-game (not forum) name.
Device and Model: (Example, Galaxy S6)
Device Operating System: (Example 8.0) You can find the operating system version on Android by going to Apps, then Settings and “About Device.”
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of the game you have installed, go to the Google Play Store and confirm that you have the latest version installed which will show you the number. This thread is only for those on the 24.2 version of the game.
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.
Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
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Comments
Device name and model: Razer Phone 2
Device OS: android 9.0
Cellular or wifi: both
Game version: 24.2
Game mode: dungeons/all
Something is causing random heavy attacks when not requested during attempted combos. This started when version 24.1.5 was pushed to my device on August 22nd. This occurs in all game types, and all heros, producing unwanted heavies.
the problem is so bad I failed on a Tier 4 Basic run. the unwanted heavy get dodged then get countered or just straight countered over and over. New update same problem. Game is unplayable in current state
Device name and model: Razer Phone 2
Device OS: android 9.0
Cellular or wifi: both
Game version: 24.2
Game mode: All
Unwanted heavy attacks mid-combo. Attached a slo-mo video with tap indicator.
Device and Model: Samsung J3 (SM-J320W8)
Device Operating System: Android 7.1.1
Cellular or WiFi: both
Game Version Installed: 24.2.0
Game Mode: Monthly Event Quest
Description of the Issue: Excessive lag during the entire fight with Aarkus. Impossible to play properly .. cost me 4 revives to take him down on MASTER difficulty with Ghost. I've never had any issues on Master difficulty before, the fight is straight forward, but the lag is impossible to deal with.
At least in the past, with Darkhawk and Mr. Sinister, it was only when you attacked into the blocks (which you have never fixed either) .. but this fight is the entire fight ...
This will prevent me from 100% master .. and will prevent me from even attempting Uncollected .. first month this has happened ...
Redmi note5
Android 8.1 , MIUI 10.2.3
Cell data and wifi
Game mode 24.2
Uncollected EQ, the other new event also.
Arkus causing heavy heavy lag. You should allow us to post videos as well . Only then will this be properly conveyed.
Device Operating System: Android 6.0.01
Cellular or WiFi: Both.
Game Version Installed: 24.2.0
Game Mode: Both of the new Event Quests, Time From Time and Amazing Fantasy.
Description of the Issue: Severe lag when fighting against Vision (Aarkus), blocks don't get registered for instance, its almost impossible to play. This happens with ALL champions.
Device and model: Xperia Xa1 Ultra and Xperia Xa2 Ultra
Device OS: 8.0 on Xperia Xa1 Ultra / 9.0 on Xperia Xa2 Ultra
Cellular or wifi: Both
Game version installed: 24.2
Game mode: Event Quest
Description: Lag when fighting Vision (Aarkus) in Master and Uncollected Event Quest.
Device and model: Samsung Galaxy J7 Sky Pro
Device OS: 6.0.1
Cellular or wifi: wifi-definite, data-mosy likely will happen (Carrier-Tracfone)
Game version installed: 24.2
Game mode: Time After Time Quest
Description: extreme lag when fighting Vision (Aarkus) in the event quest, game ran smoothly for the full quest, then lagged and basically insta-died
Galaxy S7
Android 8.0.0
Happening on both Wifi and mobile data
Version 24.2
Game mode: None. Happening in menus
Issue: often when I am moving from one screen to another it stops working. The current menu goes away leaving the background (animation still working), but the new menu screen does not appear. From this point I can't click any options, all I can do is use Android functions to close the app. First noticed ~16 hours ago, still happening after the emergency maintenance from an hour or two ago.
Device and model: Xperia Xa1 Ultr
Device OS: 6.0
Cellular or wifi: Both
Game version installed: 24.2
Game mode: EQ
Description: Severe lag when facing Vision (Aarkus) throughout the whole fight. Doesn't happen with any other EQ champ
Device: Samsung Galaxy S7 (SM-G930F)
OS: Android 8.0.0
Cellular or WiFi: Both (Cellular Orange)
Game version: 24.2.0
Game mode: Alliance Quest and Alliance War
Description:
- Dropped/Missed inputs :
* Block doesn't work every time
* Evade doesn't work every time
- Sometimes, long loading times and slow item reveal
samsung galalxy note 9
game mode...EVERTHING
description. as above with addition of my champ just standing there blocking while im trying to attack only to then drop the block so the opponent gets a 5 hit combo and wipes me out. Parry is messed. just every time an update comes out, the programming is screwed. Multi-million dollar company and cant hire a decent script writer. what a joke....Maybe Disney will come out with a version and i can dump kabam
Device and Model: Ulefone Power 3
Device Operating System: 7.1
Cellular or WiFi: Wifi & Cellular
Game Version Installed: latest.
Game Mode: Event quest
Description of the Issue: Vision Aarkus causes incredible lag, no other enemy or mode in the entire game made me lag, only this. It is because of smoke & particle effects that you add to each new hero, only in this case you went overboard, this much smoke effect is death for probably just about any phone other than high end ones.
Device name Galaxy J7 Crown
Cellular network straight talk
Device version 8.0.0
Game version is the newest update
Game mode All mode are affected [I am experiencing some glitches in my fights to were the AI seems to always have an advantage and sometimes it will after I win just out of nowhere loose signal/ after claiming victory just today in the alliance war it happened with my 5 * rank 4 max unduped killmonger against a medusa idk wasn't sure of the level anyway I drop her she knocked me down to 50% health I win claim victory goes to load screen and loses signal goes back and I'm still at 50% and medusa is back to 95%] just a example it and the person I fight seems to basically disregard any actions I take to try and win as if I have no control of my champions I have many glitches accuring on mine and do believe my account needs some fixing and pluse the emergency matinence wasited some pretty good boost I was using they were the very strong ones health boost attackboost and champion boost all they would be a nice thang to have been able to have used I didn't get one single fight in with them after I activated them the system went down.......Thnx for the help
Samsung Galaxy 7
T-mobile
8.0 Oreo
Lag in arenas and Alliance quest. Constant get logged out of arenas and in Alliance quest Champs move slow by the time my Champs catch up with my screen moves the sentinel kick my ass.
Device and Model: Google Pixel 2 XL
Device Operating System: Android 9
Cellular or WiFi: both (Google Fi when not on WiFi)
Game Version Installed: 24.2.0
Game Mode: All modes.
Description of the Issue: since the latest update as soon as I start playing my phone starts heating up and eventually gets REALLY hot. Shortly into playing the fights lag at seemingly random moments throughout the fight though almost always just as the fight starts when trying to trigger a perfect block and right as I'm about to land the winning hit but just before it lands. Between that it's just constantly stuttering. I can't tell if it's a random pattern but it seems to mess up perfect block timing, throws in unintended heavy attacks because it thinks I've been holding attack during the stutter, and generally makes it difficult to time anything.
It isn't limited to any particular game mode or champion.
Device name : ASUS_X00TD ( asus Zenfone max pro m1 )
Android version : 9
Internet data : cellular
Mcoc version : 24.2.0
Game mode : event quest / facing same problem in all other modes also .
Description:
In every fight i facing atleast one time unresponsive control for abt 3 seconds .
Suddenly my champion release heavy attack. it happens in one fight out of two fights ie. (1/2)
Hope you will take a quick effective action.
nombre del dispositivo: Huawei p9
versión de Android: 6.0
datos Internet
versión mcoc 24.2.0
modo de juego irreconocible
problema termine irreconocible y no me dieron el título de irreconocible
Device Name: Samsung Galaxy J4
Android Version: 9
Cellular or Wi-Fi: Both
Game Version: 24.2
Game Mode: Event Quest
Description: Severe lag with the entire Vision Aarkus fight making it virtually unplayable
Device Name: Samsung J3 (2018)
Android Version: 9.0
Cellular or Wifi: Both
Game: 24.2
Mode: EQ
Description: Basically the entire Vision aarkus fight. Lags my phone so bad that its virtually unplayable
Device ZTE Blade A521
Android Version:7.1
Cellular or Wifi:Wifi
Game:Most recent update
Mode: Any fight with new vision
Description: Waaaayyyy too much lag with new vision, cant block, hit, use specials. My phone restarts whenever I fight him
Device - OnePlus 7
Android version - 9
Cellular or WiFi - Both
Game version - latest update
Mode - All game nodes after the update
Description - Dash back and block inputs are dropping like crazy. With every Champion and in all game modes.