Alliance War Season Rewards for Season 13 have now been distributed. Compensation for individual Wars will be sent later today (Nov 20). You can leave your alliance and still receive the individual Wars Compensation. We are also investigating an issue with Champions stuck in AQ. At the moment Days 1-4 of Honor Rewards have been paid out, Day 5 and full Rewards are still coming!

[iOS] 25.0 Lag, Crashing and Performance Investigation

Hi Summoners!

Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.

As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.


If you are experiencing crashing, lag, unresponsive controls or performance problems in the iOS version of The Contest, please reply using the template below.

This thread is for iOS users only.


In-Game Name: Please include your in-game (not forum) name.
Device and Model: (Example, iPhone 7)
Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.”
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of the game you have installed, go to the App Store and confirm that you have the latest version installed which will show you the number. This thread is only for those on the 25.0 version of the game.
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.

Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
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Comments

  • Daddydoo83Daddydoo83 Posts: 1
    edited November 6
    *update

    Turned off the phone, and turned it back on. Seems to be ok for now.
  • MavRCK_MavRCK_ Posts: 272 ★★
    Ios 13.2
    Ipad pro a10x
    Wifi
    Latest game version

    AW - couldn’t back or dext back and died. On next screen where it said hit anywhere to continue, i continue to swipe back 20+x and not responsive game. Finally pressed somewhere in the middle of the ipad pro and game responded.

    Dorky Dave complained of same issue yesterday night on his stream when using quake. Not sure if his ipad or the game.
  • quy_beuquy_beu Posts: 8
    In-game name quybeu
    Iphone 7, ios 12.4.1
    Game ver 25.0
    All game modes, both wifi cellular
    Bug: aegon’s synergy ‘combo breaker’ with starlord, proxima doesn’t work. Pls check it and all aegon synergies. Thanks
  • NopedroooNopedrooo Posts: 62
    edited November 8
    ₽edro (not showing properly.. its Pedro with a currency symbol P)
    Iphone 6s
    IOS 13.1.3
    MCOC 25.0.1
    All modes of the game

    My phone gets extremely hot sometimes.. takes me back to the july ‘18 heating issue. I keep my screen brightness at about 35% usually.
  • antoniuswaruwuantoniuswaruwu Posts: 3
    antoniuswar
    Iphone 6s
    IOS 13.1.3
    latest version
    wifi/cellular data (both)

    My phone very hot after 3-4 minutes playing mcoc, i put my phone to freezer for 15 second and i’m cant playing arena now cause this overheat, only AQ/AW and short quest
  • Siguy923Siguy923 Posts: 4
    Maybe time for an phone upgrade?
  • LunashLunash Posts: 1
    edited November 8
    I can’t log in due to maintenance. How long is this gna take? I have iPhone 7 IOS 13.1.3. In game name: Lunash
    Latest game version

    I hope that all will be the same after maintenance - I had just spent 5€
  • nOuxnOux Posts: 137
    Siguy923 said:

    Maybe time for an phone upgrade?

    Maybe u need to realise that this game is 5 years old? And its not the phone fault if game code is not optimised
  • TigersharksoulTigersharksoul Posts: 7
    iPhone XR
    Latest everything

    I asked this in the bug post but,.. as I was playing master daily quest I took the middle lane(debilitate), and went thru the lane using my X-23.. I was noticing that her regen was super quick.. similar to Rogue/Blade brush off fast.. is this because of debilitate? It only say that it extends debuffs for 100%.. not speeds up buffs/abilities..
  • Bolt1993Bolt1993 Posts: 3
    I’ve been experiencing a severe lagging issue as well. I rebooted my phone I am an IOS user I have the IPhone XS Max 256GB app is up to date I also ran a data speed test my download speed was well over 100mbps per second the issue happened on both mobile data as well as WiFi so it was def a bug that came out with the most recent update yesterday.
  • Seanboy77Seanboy77 Posts: 32
    edited November 9
    Its also happening on Android

    Galaxy S8, Pie 9.0
    Galaxy J6, Pie 9.0
    Galaxy S6, 8.0 so that's abit older
    I only posted here as there's no Android Thread, my apologies and not trying to mess with the Forum rules. Thanks
  • CheliosChelios Posts: 1
    In-Game Name: Chelios OGrady
    Device and Model: iPhone 7 Plus
    Device Operating System: iOS 13.1.3
    Cellular or WiFi: Both, Verizon Wireless
    Game Version Installed: 25.0.1
    Game Mode: For me, Story Quests & Event Quests
    Description of the Issue: I was not awarded a significant amount of XP when completing the story and event quests and then it kept repeating the same fight over and over again and would not let me progress.
  • SiAwesomeSiAwesome Posts: 3
    Hello I have an IPhone 7 Version 13.0.1 and the game won’t work. Period. Every time I load in, it says something about maintenance. It doesn’t seem like this is happening to other people tho.
  • AqdadrAqdadr Posts: 6
    Bug is still in Quest mode had to fight same boss 3x already I not fighting him no mo.
  • SiAwesomeSiAwesome Posts: 3
    I have an Iphone7 Version 13.0.1 and the game won’t let me claim rewards without it crashing. Like the other comment, I had to face mr fantastic three times. Plz fix this
  • Pittbull745Pittbull745 Posts: 26
    Pittbull745, iPhone 8+, iOS 11, latest game version. Even after marathon maintenance, I still can’t do arenas. I tried 3 times in 5*/6* arena. I selected 3 of my r1 6* champs & was matched with 3 opponents. After winning first fight, was disconnected. After reconnecting, I had to choose a match all over again, because it was as if I never was matched. Completely different options. Tried again. Same result. 3 times! Pathetic! WTF did y’all fix during all that time? Sure wasn’t arenas...



  • AmWhoIamAmWhoIam Posts: 4
    here4now
    Galaxy s8, android version 9
    Current game update from today.
    Let me in to exhaust energy in aq and then wouldn't let me back in game.
    even though I find it pointless at this point.
    Tried both with wifi and cellular data.
  • CurtisisGod1971CurtisisGod1971 Posts: 18

    In-Game Name: Curtis is God
    Device and Model: iPhone 8 Plus
    Device Operating System: ISO 13.1.3
    Cellular or WiFi: both.
    Game Version Installed:25.0.1
    Game modes: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: Same as before the updates. Heavies are launched unprovoked, parry, dex, and block don’t work half the time. Champs dash forward unprovoked, opponents launch specials mid combos, holding heavy randomly causes a dash back, combos stop randomly causing you to just stop and get pummeled, and now arenas kick you out, Quests cause you to repeat fights but you lose health.
    This has become very costly for resources.
  • GardoshGardosh Posts: 1
    Gardosh
    iPhone 7
    Version 13.1.3
    WiFi and cellular
    Current version 25.0.1
    Event Quests and Arena
    Have had to repeat several fights after defeating them in event quest. In arena, after winning one fight, game would freeze then disconnect. This happened multiple times and never registered the fight.
  • CurtisisGod1971CurtisisGod1971 Posts: 18

    In-Game Name: Please include your in-game (not forum) name.
    Device and Model: iPhone 8
    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.”
    Cellular or WiFi: both.
    Game Version Installed:25.0.1
    Game modes: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: Same as before the updates. Heavies are launched unprovoked, parry, dex, and block don’t work half the time. Champs dash forward unprovoked, opponents launch specials mid combos, holding heavy randomly causes a dash back, combos stop randomly causing you to just stop and get pummeled, and now arenas kick you out, Quests cause you to repeat fights but you lose health.
    And because arenas aren’t working I won’t dupe Cull Obsidian or collect the milestones for alliance and solo events and we are normally half way through the 2nd tier in AQ by now and we still haven’t gotten there because of maintenance.
  • JsmoothJsmooth Posts: 16
    Bravo 👏 I gotta give props to the fantastic and I mean phenomenal work y’all are doing. Make sure to give yourselves a solid pat on the back for a job well done.
    🙄🙄🤥🤥🤥
  • DSerrDSerr Posts: 3
    Dserr12
    iPhone11
    13.1
    Lost win streak in herald of destruction and very time you exit and return the champions change.
  • DSerrDSerr Posts: 3
    Dserr12
    iPhone 11
    13.1
    Will not let me play herald of destruction every time I win a fight it comes up that I lost.
  • GAMBIT24GAMBIT24 Posts: 2
    edited November 9
    I HAVE AN IPAD 2nd GEN
    13.1

    I HAVE ALSO HAD PROBLEMS BEFORE & AFTER THAT LONG ASF MAINTENANCE..MY ISSUE IS EVERYTIME I TRY TO DO AN ARENA RUN I PICK MY 3 CHAMPS PICK MY SET OPPONENTS AND JUMP INTO THE 1st FIGHT .. AS SOON AS THE FIGHT ENDS I GET THE "BAD CONNECTION" ICON AND HAVE TO EXIT GAME ... AND AS SOON AS I TRY TO ATTEMPT ARENA AGAIN I HAVE THE SAME EXACT ISSUE..IM GETTIN EXTREMELY PISSED OFF..I NEED UNITS WHICH I CANT GRIND FOR NOW AND I CANT AFFORD TO BUY UNITS THIS ISSUE NEEDS TO B FIXED ASAP..AND I SUGGEST GIVING A COMPENSATORY "GIFT" AS SOON AS THIS ISSUE IS 100% FIXED😡🤬
  • GAMBIT24GAMBIT24 Posts: 2

  • Ckent1099Ckent1099 Posts: 22
    Still issues after game down for maintenance all day. You cannot claim any rewards for solo objectives. Kicks you off.
  • Tony Stark NV
    Pixel 3
    Restarted phone, while in Reed Richards quest the game would force a rematch on the same node but my strength was depleted from previous match. This force a waste on revives and energy. Then game would disconnect.
  • SamisaiSamisai Posts: 2
    Will there be in game compensation?
  • iPad Pro, iPhone 8
    Both on iOS 13.1.3

    Laggy performance in game, most notably when try to push the special move button. It is often ending up as a block, seems inaccurate since the recent two updates.

    Today’s update won’t let me claim my rewards, when I try the red internet link down icon appears and the game freezes.


    Also when I go to claim solo quest rewards it says I’ve lost connection and kicks me to the reconnect screen.
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