**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

Friend in alliance had units stolen by Kabam!

They claimed he issued a refund of the purchase but that never happened!!! They just put his units 4000
in the negative to account for the “refund” but he’s never received such. Kabam is refusing to correct their mistake and will not show proof of such refund.

Is there anyway to call someone and speak to them on the phone???? This is absurd.

Comments

  • Mirage_TurtleMirage_Turtle Posts: 1,868 ★★★★
    The phone line was disabled years ago. Support is the only way to get this resolved.

    Best of luck to your friend.
  • awesomesauceawesomesauce Posts: 774 ★★★
    Is it possible to earn those units back in game to bring it back into a positive balance?
  • Hey there,

    I appreciate you trying to look out for your friend, but in cases like this, it's important to not believe everything that a friend tells you.

    We cannot comment on actions taken on Individual accounts in the forums. Your friend will have to contact our support team on their own, but in cases such as this where Users have made chargebacks (or used services that have), we will not lift the Contest Credit balance.
This discussion has been closed.