Incorrect multiplier applied to war victory

Kelsur

My alliance completed a war in victory on 2/4/2020 and we believe that there was an incorrect multiplier applied to our score.

We understand that we are on the cusp of Tier3/Tier4 and matchmaking is in a bit inconsistent when riding the border between tiers, but I reached out to support and was told there wasn't even a x6 multiplier and this was just a display bug, so this has led to confusion on our side, so allow me to illustrate our confusion.

This screenshot was taken during the matchmaking phase, as you can clearly see we are queued for a Tier3 [Multiplierx6] war.



We matched against a Tier4 alliance on challenger map, but the multiplier clearly stated Tier4 [Multiplier x6]



We fought well and won and thought we were going to be rewarded with a x6 multiplier, but as you can see in the screenshot we received the Tier4 x5 multiplier.



I reached out to support and received this response, which mentions Tier2 alliances which we are not and doesn't even apply to our situation.



I don't understand how we were a Tier4 alliance before and after the war when this is our current matchmaking situation, it clearly states we are queued for Tier3 [Multiplier x6]



Unrelated yet related, our first matchup of the season we were matched up against a Tier3 alliance on Expert map while we were in Tier4 and only received Tier4 points as expected. The war ended in defeat for us as we just decided to capture the boss and save our resources for the rest of the season.



In conclusion, if this is a display bug, I am reporting it and hope that you can fix it in the future. Otherwise we feel that we have been shorted 147,345 points and would like to work with support as soon as possible to correct this.

SummonerNR

Are you sure that the actual points received in that war was indeed only multiplied by 4.5 ?? Can you add up your season points (or better yet, do you have screenshot of season points BEFORE that war, and then add the 442k to it), does that equal your current points ?

As for 6.0 vs 6.2 multiplier, at one point in time the Tier-2 Mult was actually 6.2 (see notes I had made back then on a Multiplier chart, because they were different for a while back then), but then at some point later the mult's went back to what they were originally listed on that chart (below). So Support probably referenced an older list he had of the Mult's in their reply to you.

Kelsur

SummonerNR said:

Are you sure that the actual points received in that war was indeed only multiplied by 4.5 ?? Can you add up your season points (or better yet, do you have screenshot of season points BEFORE that war, and then add the 442k to it), does that equal your current points ?

I don't have a screenshot of total points before the war, the only comparison point I have is a similar victory which nets us around 440k. (We only run one war bg, but as you can see we do take it pretty seriously for fun)

SummonerNR said:

As for 6.0 vs 6.2 multiplier, at one point in time the Tier-2 Mult was actually 6.2 (see notes I had made back then on a Multiplier chart, because they were different for a while back then), but then at some point later the mult's went back to what they were originally listed on that chart (below). So Support probably referenced an older list he had of the Mult's in their reply to you.

That makes sense, we are just after the answer, display bug or or an actual issue related to matchmaking.

SiriusBreak

I can tell you without a doubt it was a display error. I've seen it many times. You were just outside Tier 3. 2700+ is T3 currently. When you get the Challenger Map, you're DEFINITELY not getting a 6× multiplier. Heck, we got matched on the cusp for Expert Map and got the 4.5×/Tier 4 multiplier (and won no less). So yeah, you had a visual bug prematch stating Tier 3. Then once you were matched it showed Tier 4, but the multiplier was displaying incorrectly. You got the correct multiplier for the war at the end without a doubt.