Bug in story progression

one_punch_girlone_punch_girl Member Posts: 24 ★
in Bugs and Known Issues
Hi,

I'm having problems with Kabam support and am hoping to find someone here who can help. I feel like the colleagues at support are either not reading what I'm writing or they don't understand the game...

I recently encountered a bug regarding my story progression. I did all paths of 5.4.5 but it said 94%... Looking at maps of this quest, I thought it very unlikely that it's even possible to get to exactly 94%. There are 6 paths and no possibility to divert for a short part. So I wrote to Kabam support. As they insisted that everything was fine with my story progression and I must have missed a path, I went back into the quest and got proof that it was indeed a bug. A part of the cornered path didn't have a solid line (starting from the portal exit up to scarlet witch).




I sent the screenshots to Kabam and proposed that either they fix my progression and send me the rewards or I do the path a second time and they refund me revives, potions and energy refills, that I need to get it done.
They didn't reply for some time so I redid the path (of course I had a much worse run than the first time, had to buy a few revives and used some potions). I wrote that to the support and finally got an answer: they said they noticed I'm at 100% now, so everything is fine, right?

I feel like they are making fun of me and are not interested at all in fixing bugs.

Comments

  • Olex13Olex13 Member Posts: 23 ★
    I have same problem, I did all the paths, but got 99% of exploration, in my case I cannot run this path again because I don’t have tech key anymore to open the gate. I submitted the ticket to support, it was one week ago, four days later they got back to me and gave me one energy refill, which doesn’t solve my problem. I wrote an email again with screenshots explaining my problem. Still no reply.

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  • OkaythenOkaythen Member Posts: 590 ★★★
    Contact support in game they usually can help with this kind of stuff
  • one_punch_girlone_punch_girl Member Posts: 24 ★
    Okaythen said:

    Contact support in game they usually can help with this kind of stuff

    That's what Olex and I both did. Unfortunately no success so far.
  • one_punch_girlone_punch_girl Member Posts: 24 ★
    Olex13 said:

    I have same problem, I did all the paths, but got 99% of exploration, in my case I cannot run this path again because I don’t have tech key anymore to open the gate. I submitted the ticket to support, it was one week ago, four days later they got back to me and gave me one energy refill, which doesn’t solve my problem. I wrote an email again with screenshots explaining my problem. Still no reply.

    I hope they will send you that key... Now my problem doesn't seem so bad anymore, at least I could do 100%.
  • Kabam MiikeKabam Miike Moderator Posts: 8,269
    I'll report this. Do you remember around when you initially did that run?
  • StevieManWonderStevieManWonder Member Posts: 5,019 ★★★★★
    How does this even happen?
  • one_punch_girlone_punch_girl Member Posts: 24 ★
    Kabam Miike said:

    I'll report this. Do you remember around when you initially did that run?

    Thanks Miike!

    I'm not quite sure, I think I did that path around April 14th - 16th...

    What about you, Olex?
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