Intel compensation

Guys please let us know something. I bought all 7 days of the deal for the intel. We know you’re working on it but can you give us a timeframe or at least what we should expect to receive from it

Comments

unknown

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odogg9941

I know. And then the question becomes should I receive more than you since I bought all 7 days? And should someone who only bought 1 get less. We just need to know something. Be transparent kabam. Let us know something PLEASE

Panchulon21

It’s not as easy as you think. You just pointed out the problem they have. You bought 7 the other bought 3. I bought 2. They need to figure that out first. And come up with the correct comp for every. There are folks who bought 1 others who bought all 7. They can’t give every 7 days worth or comp because this is dealing with real money. So be patient. If they rush that’s how class action lawsuits arise.

age_of_andycap

They won't do anything. Hate to say this, but you have to remember that what you bought was the xtal deal (no different than any other) with a free bonus of Intel. It was just incentive to buy the deal, and there's no guarantee of anything around it.

KDSuperFlash10

They won't do anything. Hate to say this, but you have to remember that what you bought was the xtal deal (no different than any other) with a free bonus of Intel. It was just incentive to buy the deal, and there's no guarantee of anything around it.

Sorry to tell you but you're wrong, Kabam themselves said that they would be compensating for us who spent on intel.

OneMast3r

You bought a deal that had Intel. The Intel was free on top of the standard items in the deal. What's a percentage of free again?

Panchulon21

@age_of_andycap @OneMast3r you gents are totally wrong. Read before speaking. They already said they will.

xxgonzoxx

No one bought a deal and got bonus intel. We bought a package that included intel. They were not seperate. We did not buy the package and get bonus intel seperatly. It was sold as one. All the brown nosing non spenders need to stop using that line. The intel is what sold the package. In all reality since we were not able to use the intel we bought to enter the rifts the value is unknown. If we had the chance to run the extra t4 Rifts there would be no problem. We bought the packages with intel so we could run additional t4 rifts. Kabam knows this. Therefor the value of the intel purchased in the daily package depends on how many you bought. I spent 10 every day so i would have a total of about 2500 intel. That is 5 t4 rifts i paid to do which with good rng could equal 5 featured crystals/ Ag gems/ ect. It could also go the other way and be 5 low rolls. Good customer service sense would say they should comepensate at the max possible value. I would be ok the a middle of the road compensation too though. Like 1 top item and some other stuff. It has value though and it could have been very valuable.

Kabam Miike

Hey guys,

You've been very patient, and we really appreciate it, but we don't have our finalized plans yet. As soon as we do, we will be sure to let you all know, and are working to get that stuff together and out as fast as we can

SummonerNR

A thought I’ve shared would be if Kabam created a special “Rift Comp.” Crystal, which has as it's potential Random Pulls each of the various Random rewards that were in the Rifts, with the same odds in the Crystal as they were for the Rift.

And give out as many of those Crystals to people that would have equated to the amount of extra Rift Runs that they bought in the Unit Paks.

Mostly this would be EPIC T-4 Rift based, but I guess you'd have to do a Master T-3 version as well. (And for those people even lower than that, maybe just give them a combination of the higher rewards that were in those Lower Rifts, instead of making 4 different versions of these Comp Crystals).

xxgonzoxx

A thought I’ve shared would be if Kabam created a special “Rift Comp.” Crystal, which has as it's potential Random Pulls each of the various Random rewards that were in the Rifts, with the same odds in the Crystal as they were for the Rift.

And give out as many of those Crystals to people that would have equated to the amount of extra Rift Runs that they bought in the Unit Paks.

Mostly this would be EPIC T-4 Rift based, but I guess you'd have to do a Master T-3 version as well. (And for those people even lower than that, maybe just give them a combination of the higher rewards that were in those Lower Rifts, instead of making 4 different versions of these Comp Crystals).

I've had this idea too. Shhhhhhhhhhhhhhhhhhhhhh..............
While that would be fair And leave me with nothing to say i like the max possibke rewards idea better lol.

Additional thoughts on this since the cats out of the bag. To make it easy they could just give a T4 rift crystal for each caviler package a t3 rift crystal for each grandmaster and .... Did anybody even buy the small package. That would make it pretty simple, easy, and fair

Chobbly

Hey guys,

You've been very patient, and we really appreciate it, but we don't have our finalized plans yet. As soon as we do, we will be sure to let you all know, and are working to get that stuff together and out as fast as we can

Good to know that it's still in flight.
Thanks for the update.

RunamokUSA

Hoping w har something soon...

Chovner

Just give everyone the equivalent number of MODOK coins and let us spend our hearts out.

OneMast3r

Can't wait to see the folks who spend normally complain about how they would have bought a small portion of 5 sig stones if they knew they were gonna get something cool.

igheid

Hey guys,

You've been very patient, and we really appreciate it, but we don't have our finalized plans yet. As soon as we do, we will be sure to let you all know, and are working to get that stuff together and out as fast as we can

Hello,

Thank you for writing to us. I am sorry for our delay in addressing your case. We are currently receiving an unexpected increase in support cases, and we are working to address each report as quickly as possible.

I understand that you wish to receive a refund for the Intel that was purchased in your account due to recent events which lead to Intel being distributed to players. To make sure that the investment of Intel by Summoners prior to this was still beneficial to their progress, our teams took an effort to address everyone affected, so the distribution of the Intel was put in place after their review. Since this was something done so by our teams on a wide scale, we will not offer any form of refund for Intel purchased and spent.

If you have any other questions or concerns at this time, please feel free to let us know by submitting a new support case and we will be happy to assist you.

Warm Regards,
Derek
Kabam Support imagemimagem

igheid

I purchased 11 daily deals... And haven't a good place to use the 10k Intel... Looks like Kabam think that this is ok...

Qfury

Is there anyway you can enlighten us on what is the issue and causing this to take so long.

We just keep getting the same reply
"no finalized plans" "we'll let you know"

Can we get a time frame on when we should expect to receive compensation.

igheid

Here is their plans "...Since this was something done so by our teams on a wide scale, we will not offer any form of refund for Intel purchased and spent."

Received today in response of my support ticket

igheid

And I'm not asking for refund, I asked for compensation...

SummonerNR

Here is their plans "...Since this was something done so by our teams on a wide scale, we will not offer any form of refund for Intel purchased and spent."

Received today in response of my support ticket

If you haven’t read any of the rest of the Thread or their responses up here that have basically said they are working to come up with HOW and WHAT TYPE of Compensation to issue to everyone that had bought the extra Intel, know that it will be coming once they determine what form it will be in.

Your quote from the Support email is referring to the fact that they will be doing that on a wide scale (for everyone who bought) and not on a case by case basis thru Support Tix.
(but probably would have been more clearly worded if they wrote “is something being done” as opposed to “was something done”)

KDSuperFlash10

Hopefully they gave us a 5 star crystal and/or a bunch of gold coins.

igheid

Here is their plans "...Since this was something done so by our teams on a wide scale, we will not offer any form of refund for Intel purchased and spent."

Received today in response of my support ticket
If you haven’t read any of the rest of the Thread or their responses up here that have basically said they are working to come up with HOW and WHAT TYPE of Compensation to issue to everyone that had bought the extra Intel, know that it will be coming once they determine what form it will be in.

Your quote from the Support email is referring to the fact that they will be doing that on a wide scale (for everyone who bought) and not on a case by case basis thru Support Tix.
(but probably would have been more clearly worded if they wrote “is something being done” as opposed to “was something done”)

Yes, I read all the thread... I really hope they gonna do some kind of compensation... But the email looks clear... Nothing gonna be done. But maybe they think I'm searching for refund, that is not the case... Can you give us some news @Kabam Miike?

KDSuperFlash10

Here is their plans "...Since this was something done so by our teams on a wide scale, we will not offer any form of refund for Intel purchased and spent."

Received today in response of my support ticket
If you haven’t read any of the rest of the Thread or their responses up here that have basically said they are working to come up with HOW and WHAT TYPE of Compensation to issue to everyone that had bought the extra Intel, know that it will be coming once they determine what form it will be in.

Your quote from the Support email is referring to the fact that they will be doing that on a wide scale (for everyone who bought) and not on a case by case basis thru Support Tix.
(but probably would have been more clearly worded if they wrote “is something being done” as opposed to “was something done”)
Yes, I read all the thread... I really hope they gonna do some kind of compensation... But the email looks clear... Nothing gonna be done. But maybe they think I'm searching for refund, that is not the case... Can you give us some news @Kabam Miike?

He already gave us some news. They're working on compensation for us. Let them take their time and come up with good compensation. Be patient.

unknown

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Crumb3307

Here is their plans "...Since this was something done so by our teams on a wide scale, we will not offer any form of refund for Intel purchased and spent."

Received today in response of my support ticket
If you haven’t read any of the rest of the Thread or their responses up here that have basically said they are working to come up with HOW and WHAT TYPE of Compensation to issue to everyone that had bought the extra Intel, know that it will be coming once they determine what form it will be in.

Your quote from the Support email is referring to the fact that they will be doing that on a wide scale (for everyone who bought) and not on a case by case basis thru Support Tix.
(but probably would have been more clearly worded if they wrote “is something being done” as opposed to “was something done”)
Yes, I read all the thread... I really hope they gonna do some kind of compensation... But the email looks clear... Nothing gonna be done. But maybe they think I'm searching for refund, that is not the case... Can you give us some news @Kabam Miike?

They aren’t giving a monetary refund. They will give some sort of compensation, probably for this months EQ or special store before the end of the month.

Midnightfox

I’d like to know too. I bought all 7 days cavalier and grandmaster for the intel.

Midnightfox

I’d honestly be fine with 1000 modok coins.

unknown

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unknown

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