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For anyone involved with Kabams “support” team

ZacTav2ZacTav2 Member Posts: 5
in Suggestions and Requests
Hi, I’ve submitted a support case over 4 days ago now, and was told that my case had been “escalated” to a higher priority due to its case. Just wondering if there’s any actual humans on that support team, after being promised a 24 hour reply which has now been stretched to 4 days. My case number is 05509352, for anyone who actually cares.

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  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Yes, our Support Team is made up entirely of humans! However, some of the responses are automated, including the email you received which estimated a response time of 24 hours.

    Unfortunately, we don't have direct access to in-game accounts here in the Forums. We're unable to review the status of Support tickets or assist with account-specific issues.

    Rest assured, our Support Team will get back to you as quickly as possible. Their response time depends on several factors, including how busy they are and how complex your issue is. I recommend being patient in the meantime.
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