Didn't get the compensation

Hey Kabam,
As you all know, you recentally sent out compensation for all the stability issues in the past month. The compensation was meant to expire in a month but only 2 weeks have passed. My ipad broke the day before the compensation was released, so i was unable to claim it. My ipad got fixed just 2 days ago, but when i logged on, i could not find the compensation, 4 star Nova arena results, AQ rewards or AW rewards in my mailbox. Is there a way for me to still claim the compensation? If so, my account name is Voldemort2009. Thank you for your time and considering my request.
Is any one else experiencing this issue where they cannot claim it?

Comments

The_enlightened

Contact support

GravediggerMCOC

where do u contact support @The_enlightened?

The_enlightened

Main home page of your game click the gear icon for settings then scroll down on the left side and click the support option

GravediggerMCOC

ok thank you

SummonerNR

Actually, try checking your STASH - REWARDS tab first.

Mail Msgs with rewards go away after like a week, but the items contained in those mail msgs are still in the Stash for a longer period. Just like Solo Event Milestones if you don’t claim the milestone before the 7-hr Event (for example) ends and the Event goes away.

You can CLAIM them from Stash-Rewards, and then they can live in the ITEM STASH (if overflowed) for another period of time before expiring.

GravediggerMCOC

sure i will try that @SummonerNR