Kabam and emails

Paddy1976Paddy1976 Member Posts: 14 ★
edited December 2020 in Suggestions and Requests
Is anyone else having problems with emails and Kabam??

I emailed them Friday night and I had a response back early hours of Saturday morning. I then responded back to them about midday Saturday with the information they requested. It’s now Tuesday and I’ve not heard back. Beginning to think theirs either a problem or am being ignored.
Post edited by Kabam Porthos on

Comments

  • RookiieRookiie Member Posts: 4,821 ★★★★★
    No no you're not being ignored
    They're probably overwhelmed with tickets and issues from Cyber Weekend
    And they don't usually closes cases without a response or some form of consent from your end
    Try sending a follow up email, maybe your case slipped down the queue
  • Paddy1976Paddy1976 Member Posts: 14 ★
    I sent a follow up to it yesterday and still nothing
  • RookiieRookiie Member Posts: 4,821 ★★★★★
    Paddy1976 said:

    I sent a follow up to it yesterday and still nothing

    Just give it some time
    It took Kabam support about 3 days to resolve an issue of mine that I raised on Friday too
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Paddy1976, rest assured, our Support Team will get back to you as quickly as possible. Their response time depends on several factors, including how busy they are and how complex your issue is. I recommend being patient in the meantime.
This discussion has been closed.