Summoners, we recently encountered an issue with the Alliance Quest Setup Phase Starting Timer that may cause the Setup Phase Starting Timer to display erroneous information, though we are working on a fix for it as quickly as possible. Additionally, if the Setup Phase does not let you plan your days in advance, you will be able to once the Event officially begins on the Alliance Quest Start date.

For clarity, the next Alliance Quest Enlistment Phase will begin on December 5 at 20:00 UTC, regardless of what the in-game timers display.

The next Alliance Quest Start will be on December 6 at 20:00 UTC. This is when Summoners should be able to enter each Map.

Thank you for your patience and understanding as we work to resolve this issue.

6* featured accident

AleorAleor Posts: 2,792 ★★★★
So I accidently bought 6* featured. Not opening it, already contacted support. Any info on how long can it take them to give back shards? I actually wanted to open 2 basics before next featured goes live.
Thanks in advance


  • TitoBandito187TitoBandito187 Posts: 1,597 ★★★★
    Pretty sure they'll help you out. Lots of forum posts about this kind of stuff (accidental unit offer purchase from pop ups). Main thing is don't use them take action on the champs or then it's not so much an accident. No idea how long it takes to resolve. I'd imagine 24-48 hours though as that's usually the response time, but that's just a guess.
  • AleorAleor Posts: 2,792 ★★★★

    i wouldn't imagine that support would refund you anything for this "accident". but if they do, i'd be impressed. let me know what the outcome is because if i was support, i'd be like ... tough luck be more careful next time.

    BUT what will Kabam do? tune in soon.


    From this help page:

    Crystal shards:

    We will need to be able to confirm the use of the relevant shards.
    The resulting crystal must be present on the account. If the crystal has been used, we will not return the shards.

    They so cancel things like that. My concern is time mostly, as I would love to have 2 more shots at current basic
  • DeaconVelvetDeaconVelvet Posts: 2,638 ★★★★★
    wow. that's pretty excellent of them. why do people rag on support all the time then? i mean honestly that is REALLY impressive of them to even consider doing that for summoners.

    hopefully it won't take long mate.
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