Not being able to use generic R2 to R3 gems

Hey after this variant I now have some Generic 5* R2 to R3 gems in my overflow and was looking to use them so they don't expire.
But when I try to use them they automatically default to a class gem I have in my inventory.
How wouldI go about using the generic ones instead of the class based ones?

Comments

Kill_Grey

Yeah, that's the only thing holding me back from going into variant 6. You have to use the class gems, because support probably won't help you.

You could still contact them either way.

Hendross

After exploring variant 6, I have 3 in overflow now. I've contacted support, there's many threads on this known issue.

Voltolos

Whats the problem with using the class gem? You just beat a variant with a gold boost active, you cant not have enough gold to use a rank up gem more than you planned right?

unknown

This content has been removed.

Voltolos

Whats the problem with using the class gem? You just beat a variant with a gold boost active, you cant not have enough gold to use a rank up gem more than you planned right?
He just said he has generic in overflow and wants to get rid of them first... did you even read the question? He only wants to use the generic so it doesn't go to waste

Then use it on a different champ?

PHJfin

Even though they are generic, they can't be used for everyone. They have year limits, ex. 2017.

Edit : oh, this is different issue. OP issue has been for a long time.

Noob_Master69

Whats the problem with using the class gem? You just beat a variant with a gold boost active, you cant not have enough gold to use a rank up gem more than you planned right?

It's not the gold that's the problem, it's the ISO

Voltolos

Whats the problem with using the class gem? You just beat a variant with a gold boost active, you cant not have enough gold to use a rank up gem more than you planned right?
It's not the gold that's the problem, it's the ISO

You dont need to level every champ

Noob_Master69

Whats the problem with using the class gem? You just beat a variant with a gold boost active, you cant not have enough gold to use a rank up gem more than you planned right?
It's not the gold that's the problem, it's the ISO
You dont need to level every champ

If I want to use it on a champ that's currently R1 I sure do need to level them up a few times before I can use a gem

WarDynasty_8

Can someone see the problem I posted today and give me a solution

WarDynasty_8

My game is not opening

World Eater

You have to contact Kabams customer svc and tell them who you'd like to use the generic gem on. Best of luck dealing with their "support".

Noob_Master69

You have to contact Kabams customer svc and tell them who you'd like to use the generic gem on. Best of luck dealing with their "support".

Thanks, sent them a message. Hope they can do something

Hendross

Just heard back from support today after 4 days. They are no longer providing gem swapping services.

Noob_Master69

Just heard back from support today after 4 days. They are no longer providing gem swapping services.

Yup got the same mail back too.
Kinda ****

Gaurav363

@Noobmaster_69 raise a ticket...kabam will sort it out....samething happened wid me

Noob_Master69

@Noobmaster_69 raise a ticket...kabam will sort it out....samething happened wid me

This is the reply I have gotten, seems like they aren't very consistent when it comes to this issue

Noob_Master69

@RichTheMan any chance you can bring light to this situation?