Generic Rank Up Gem not working

Dramione

Hi. I hope everyone's ok.

I'd be grateful if someone could help me, please.

I have expiring 5* 2 to 3 Generic Gems. They don't say they have to be used on specific year champions.

However, the Gem is not an option when I try to rank up some champs from 2 to 3. I'm trying to do Crossbones but it's giving me the options of Catalysts and a Skill 2 to 3 Rank Up Gem only.

The Generic is an option for Juggernaut, but for Spider-Man ( Miles Morales), I only have options for Catalysts and a Science 2 to 3 Rank Up Gem.

Am I missing something?

All help is appreciated :-)

Maratox

It’s because of the poor way the game prioritizes rank up gems. It makes you use the more restrictive gem first before you can use the generic. Which doesn’t help because pretty much everyone overflows on the generics. If you contact support they should be able to help.