I am not clear what the problem is. Screenshot?
It could be because you didn't claim one of the objectives in time which meant not all your runs counted for other objectives. The runs only count towards an objective once the previous objective's rewards have been claimed. It's kinda lame but techinically, it isn't a bug.
I am not clear what the problem is. Screenshot? They are saying they did all the epic event entries but aren't getting the epic completion objective as complete so they can't get the awakening gem
Does it take all the possible runs to get the gem? I thought I had 1-2 runs left when I got the gem.