**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

Clarification Needed Regarding uncollected arena crystals

Yesterday, I got a SINGLE energy refill from an UNCOLLECTED arena crystal.

When Miike announced the Uncollected Arena crystals, he said,

"So you are able to score 5 times as much gold, 5 times as many units, 5 Full Energy Refills, and 5 times as many points for Summoner Advancement."

Since I just got a SINGLE energy refill from an uncollected arena crystal, I submitted a ticket and was told that,

"It means that you are only able to get these or score 5 times as much gold, but it wasn't guaranteed. It is definitely by chance."

Is this accurate? If so, why was this not stated from the outset/release of these crystals? Is a SINGLE energy refill really a potential drop from uncollected arena crystals?

Comments

  • SpinoSpino Posts: 241
    I remember pulling 5 x refills from such a crystal.
    Customer support never know what they are talking about.
  • Husky54Husky54 Posts: 244 ★★
    Spino wrote: »
    I remember pulling 5 x refills from such a crystal.
    Customer support never know what they are talking about.

    They clearly don't, and they only seem interested in playing semantic games to avoid having to fix any problems.
  • Husky54Husky54 Posts: 244 ★★
    @Kabam Miike , can I maybe get an answer?
Sign In or Register to comment.