Items expiring and Kabam problem addressing
As most people know the game latest release has seen a surge on bugs, these are not isolated bugs that keep the game playable but overall gameplay bugs that affect all aspects of the game.
Kabam acknowledged the game early on and sent a compensation package knowing it would take some time to fix the issue, that was great and for that I applaud you.
Ten days have passed since that release and a fix its supposed to be about to start beta, great but very late, 10 days it’s simple too much time and for the actual fix who knows how many extra days it will take. We have seen several cases where pro-player bugs is “fixed” within 24 hours. If feels that there is a sense of urgency every time a bug benefits the player but when it’s the other way around it’s a slow burn. People are getting frustrated with the bugs, getting push to quit, spending unnecessary resources and items expiring since kabam recommended to “Exercise caution” when choosing content which the legal way of telling their customers not to do end content without telling them to do that .
Kabam needs own to their issues and deal compensate the customers for their mistakes. It is not the customer’s fault that their items are expiring due to the game not behaving properly, this is for a lot of people a paying game and we are all responsible to keep Kabam at an acceptable quality standard.
Now you add salt to the wound by selling a potions package, which it’s an insult to customers who have their overflow expiring due to your bug. Either stop the expiry timer until you release the fix or deal individually with customers for the damage your bug has cause to their accounts.
Another example is the SOP bug where last week’s got re-release, some people beat it again and use items for it. Before anybody starts judging those people with comments like “they are breaking the terms” know that not everybody spends their whole day reading the forums. If the “bug” was identify day one then why wait 3 days to send a notification. Not my situation but I have heard people in my ally mention it. This is a good example on how being Kabam being too slow to action alienates players.
Bottom line is Kabam be more reactive when it comes to addressing bugs and take more action to address the issues with the game not just by giving some compensation and selling items but address the issue side effects so that your customers impact are minimized. This has not happen this time, it started well but it’s been downhill since then.
Finally I will address the community and Kabam blind defenders who we all know plague this forum. Those who ask for players to quit left and right and are not sympathetic to anybody. I say to you that you are part of the problem with this community becoming toxic, stop feeling almighty and listen to your fellow players and offer your option in a respectful manner. I mention this because I expect some comments that ask me to quit if I don’t like how things are. You know, the usual toxic comments from this forum.
Thank you
