I need help changing email

BigChungaJoeyBigChungaJoey Member Posts: 15 ★
edited August 2021 in Suggestions and Requests
I want to change email and I've tried with the Kabam support but they ask for information I can't get because my email has been disabled does this mean I'm just going to lose a 5+ years account? Or is there another way
Post edited by Kabam Porthos on

Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @BigChungaJoey, the account verification process is in place to help protect the security of your account. It also helps to ensure the agent responding to your request is viewing the correct account details on our systems.

    I understand it can be frustrating to be asked for information which you're not entirely sure how to obtain. However, the verification process is something which is always being reviewed and updated to help make it as effortless as possible for players to confirm their ownership of an account while maintaining a suitable level of protection to prevent someone from making changes to an account which they didn't create.

    With that being said, we don't have direct access to in-game accounts here in the Forums and are unable to help with any account-specific issues or the account verification process. If you have any questions, concerns or feedback about the information needed to verify your ownership of an account, I recommend sharing them with our Support Team.
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