Hey @Jason1noob_, I'm sorry to hear you're unable to access the game. If you haven't already, please make sure your device meets the minimum running requirements, listed HERE. If it does, I recommend going through the relevant troubleshooting steps below in an effort to resolve this issue.
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- Android Troubleshooting
- iOS Troubleshooting
If you're still unable to access the game, please reach out to our Support Team for further assistance. You can contact them by clicking HERE.