My account has been compromised

Someone has been logging into my account without even giving him my permission nor my data, he also took over another guys account, Kabam could you help me out?

Comments

Youngspooky

Did he do LOL And this months event for you?

GQuantao

Change password much lately? Could help, no?

New_Noob168

GQuantao wrote: »

Change password much lately? Could help, no?

It shows you how little you know about security of the game. Even if you change it, the user could still login that you gave your password to previously if they haven't logged out.

Naga239

I changed the passwords already but that doesn’t log the three person out of my account

SiriusBreak

@Naga239 - Do you have your game synced to FB? If so, get rid of that. One of my fellow officers in the Alliance I'm in had their MCoC account hacked with that method. He got rid of the sync and started a Kabam account. Hasn't had an issue since. FB accounts are getting hacked all the damn time. I had to change my FB password last month as someone tried logging in from a foreign device and they sent me an email notifying me. If not, make sure you send a support ticket to Kabam and go through the steps to secure your account. If they nuke it, it might hep you in restoring your account. Better to be safe than sorry. On that note, sorry to hear that people are screwing with you. You'd think someone with that kind of knowledge would put it to better use than tinkering with some individual's access to a game. So juvenile....

dolann__

@SiriusBreak we can sync with FB ???

SiriusBreak

Apparently yes, to save your progress like you would with a Kabam account, or Google Play (or whatever for iOS). I wouldn't recommend it though. Like I said, leaves you more vulnerable to Hacks @dolann__ . We had to temporarily demote that Officer for fear someone might start a kick fest. He sorted it out by getting rid of the sync with FB.

Naga239

SiriusBreak wrote: »

@Naga239 - Do you have your game synced to FB? If so, get rid of that. One of my fellow officers in the Alliance I'm in had their MCoC account hacked with that method. He got rid of the sync and started a Kabam account. Hasn't had an issue since. FB accounts are getting hacked all the damn time. I had to change my FB password last month as someone tried logging in from a foreign device and they sent me an email notifying me. If not, make sure you send a support ticket to Kabam and go through the steps to secure your account. If they nuke it, it might hep you in restoring your account. Better to be safe than sorry. On that note, sorry to hear that people are screwing with you. You'd think someone with that kind of knowledge would put it to better use than tinkering with some individual's access to a game. So juvenile....

I’m not even linked to Facebook I don’t know how this people even figured out my email address smh

Naga239

@SiriusBreak

SiriusBreak

Yeah, who knows how, or why for that matter. I hope you submitted a support ticket through Kabam. They'll take you through the steps to verify your information, and secure your account. There's a section in the support tickets for such an occasion. That fact alone spells this happens ENTIRELY too often.

Naga239

SiriusBreak wrote: »

Yeah, who knows how, or why for that matter. I hope you submitted a support ticket through Kabam. They'll take you through the steps to verify your information, and secure your account. There's a section in the support tickets for such an occasion. That fact alone spells this happens ENTIRELY too often.

Yes I submitted a ticket but they’re te to respond
@SiriusBreak

SiriusBreak

Hopefully they do sooner than later. Again, sorry to hear this. Hope all gets resolved for you.

KDoggg2017

One of the strongest members of my alliance (nearly 400K hero rating) lost all the assets of his account today. Someone hacked his account and he lost all the 4* hero crystals he had saved up, as well as over 5 million in battle chips!
Yes, he has submitted a ticket. Please help an innocent player who was victimized, Kabam!

SiriusBreak

@KDoggg2017 that is just AWFUL!!! On that note I might change my password monthly just to stay ahead of the curve. I hope they fix that soon. That's a LOT to lose.

SiriusBreak

Perhaps we should leave a suggestion to have device verification be a bigger part of sign in. Say if you ARE using a different device than usual, they send a verification email with a special code to the email account associated with your game account. Then you have to enter such a code to allow you access to your account on a foreign device. Would help slow down account sharing, hacking, and keep people from getting scammed out of their accounts from the scum in Global that say "Message me and I'll give you X number of units." They then proceed to ask you your login info so they can "give you units." I've had people try and run that hustle. I go along with it to get screen shots to send to Kabam so their accounts get banned. People like that are just low lifes. Not to be blunt, but you kind of deserve it at that point for accepting an offer that would be tantamount to cheating, but just the same, it's not right.

KDoggg2017

SiriusBreak wrote: »

@KDoggg2017 that is just AWFUL!!! On that note I might change my password monthly just to stay ahead of the curve. I hope they fix that soon. That's a LOT to lose.

It is very frustrating to watch someone who has invested nearly 3 years into this game get treated so unfairly. We chatted a moment yesterday, and the next thing I see is a notification that he has left the alliance?!?!? An hour later my friend logs in, sees he is no longer an alliance member, and was under the assumption that we kicked him for no reason... until he realized all the assets he had saved up were GONE!

Bottom line? Some people really suck.

Naga239

And it’s a wrap @SiriusBreak everything safe now

Kabam Spice

Hey there! Since you have submitted a ticket to Kabam support, we can not help you any further with your account here in the forums. This thread will be closed.