why some people got a compensation and other don't?

Berlad8Berlad8 Member Posts: 114
Many people received compensation for the parry and controls issue and others not,which is seems very strange due to the fact that 90% of the people have issues with the parry&dex.

in the last month i explored 7.3 and this was a nightmer because all these controls issues. i spent so much units and revives because of this.
Is that a mistake? and if not, why does kabam make a selection and only some people get a compensation? I would be very happy to receive an answer.
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