Bugged crystals still available for purchase

So I posted about the select a year Cav Crystals not containing drop rates, and that post got moved to the Bugs and Known Issues sections since apparently Kabam has noted this is a known bug that happened last week. But my question is why are those crystals still available for purchase if it's a known issue that breaks Apple/Google Terms of Service?

If it's a bug that's understandable, but take down the crystal until you can fix it. If they fixed the crystals and they now display the drop rates, then ignore this post.

Comments

Carnage313

They do not display the drop rates. Terms of service contract broken again!

TheBoogyMan

They have posted in some other thread that the team is working to fix it.

Kiptonade

@Kabam Zibiit Has Kabam self-referred themselves to Apple and Google for investigation?

DrZola

Still being sorted out. But also still not disclosing drop rates. And questions still not answered.

Even the message advertising the crystals fails to mention the drop rate.

Dr. Zola

ck87_

i just bought them and got 3 stars

Carnage313

I like how people are hitting the disagree buttons. We’re dealing with actual facts trolls lol.

GroundedWisdom

They've already responded that they're working on it and will gauge the impact when it's fixed.

Joker1976

The simple solution: Tap the annual Crystal selector icon and see that there is no drop rates and refrain from purchasing.
This is the approach I took.

Joker1976

And then wait until the issue is corrected and the offer becomes available again with the proper drop rates.

Masterpuff

If it wasnt fixed why did they release it again 😑

Gamer

Because it probably was scheduled to do it again. Mistakes happen even for a human

Noobda

That's a multi-million dollar company mate.

30ish

Some fellas just hitting disagree without reading them word by word. This kind of world we are living right now. No one likes to complain all the time, but the thing is we spend our time & resources to enjoy a little bit we get from this game.
Wake up people !

Total_Domin01

Coincidentally run by humans

GinjabredMonsta

Multimillion dollar companies can't make mistakes?

CRYO_88

This is actually a violation of terms of service for both Google and Apple and its not the first time they have done this is like the 5th that i can remember there wont be any compisation or apology for it your just cheated

EgretM4

They should have just right away sent out a mail stating the issue That their working on it and the drop rates which would have solved the situation.

I think the management there is a cluster where no one wants to or is allowed to make decisions quickly. There should be one point of contact between the forward facing community Relations and the backend dev team. One manager who interacts with both and has the authority to make decisions on issues when they come up. Because they come up often. They decide what to say to the community and the resolution. Quick communication and resolution would go a long way in making the community happier.

GroundedWisdom

If it was broken, why would it be intentionally sent out?
That's what makes it a bug.

Wozzle007

As soon as it’s identified they are selling items in breach of iTunes/Google TOS they should take the item off of sale immediately. It doesn’t matter whether it’s a bug or human error the deals should have been stopped. They didn’t. If there was a bug that was inadvertently giving 99% of a pulling a 6* we all know that Kabam would be pulling the deal as soon as they realised and wouldn’t leave it to run the full cycle. These deals should have been stopped immediately when Kabam realised there was a bug.

TheBair123

Because they want money? If they wanted to, they very easily could’ve taken off the offer, apologized and said they would be giving compensation. Instead, the offer was re-released, and nothing was said. Maybe don’t always assume Kabam is some angel of a company who doesn’t make intentional mistakes

GinjabredMonsta

I will say that I agree with this. This offer should have been taken down immediately rather than let to stay as long as it has. Especially of this is a repeat offense. It doesn't look right to a customer base

GroundedWisdom

They already commented that they believed it was fixed. Pushing this conspiracy narrative is not helping anything.

Kiptonade

I never understand why Kabam let things like this go on so long without any kind of response or update. It literally takes 2 minutes to type up a forum post to say we are aware of this and replacement crystals with the correct drop rate will be sent next week for those players who purchased the offer last week and this week. This is the same resolution they took the last time they sent the crystals without drop rates so it shouldn’t be any different this time.

Rudolph_Raindeer

I bet people dont want to do they. They want to buy the crystals and then demand a compensation afterwards. It has always been like that 🤷🏼‍♂️

Crusaderjr

i love when people say "conspiracy" to try and down play facts xD this isnt the US politics where you can type/say whatever and deny factual statements. facts are kabam knows it was bugged not once but rereleased and bugged again yet they expect people to blindly buy their product, and no matter what you say about people should know better, doesnt change the fact that the company should know better as well... maybe defending the problem isnt the best solution

Gamer

We all hav problems in real life. But again Kabam though there’s had fixed it Yes there should hadn’t take the offer down yes but come do u go in to a casino bar and see what the drop is one the goodie’s

Pascals001

Maybe just don't buy it? That'll teach them a lesson.

TheBair123

i also recommend reporting them to your app provider because of the terms of service violations

Crusaderjr

right.. but this isnt really a casino.... it has similar attributes but the mcoc game has to ABIDE BY THE RULES set in place so it doesnt cheat the player base.

a real casino is also rigged against the people...
hey i guess you might be right xD

GroundedWisdom

When someone says they purposefully released it bugged just to make money, that is not facts. That's conspiracy based on conjecture. If anyone here can prove their intentions with the information provided, I fully encourage them to do so.
What the facts are, are that there was a bug confirmed and reported, and was not resolved by the time the next Offer came out. It was responded to as believed to have been fixed, and was not. We also have their history of being honest and forthright about these things, and rectifying them whenever necessary. Those are facts.
"Kabam put out the Offer knowing it was bugged." is not a fact. You can't speak for what they did or did not do intentionally, and insofar as that goes, their word is as close to fact as we can get here.