Tech Support Blowing off Isolated Bugs

mbracembrace Member Posts: 898 ★★★
in Suggestions and Requests
This pattern may sound familiar to some. I’ve had an issue with my account, a bug that has been there on my account since I started playing the game. It is not related to recent performance issues, and I figured it was time to finally attempt to get it addressed. After tech support requested gobs of pointless information, they then proceeded to tell me that fixing current game bugs is higher priority than my issue, and they will be closing my help ticket. After all of that, they didn’t even look at my game file to observe what I had explained to them. The only skill that tech support seems to have is in writing longly-worded e-mails about how they intend to do nothing regarding isolated game bugs, while they continue to prioritize damage control on the messed up state of the game. They literally said this in different terms.

Comments

  • mbracembrace Member Posts: 898 ★★★
    edited August 2022
    Sorry, forgot to add my suggestion to make this thread relevant. Kabam, I strongly suggest providing better tech support!
  • H3t3rH3t3r Member, Guardian Posts: 2,882 Guardian
    What's the bug on your account?
  • mbracembrace Member Posts: 898 ★★★
    If I get KO’d, after returning to the champ select/pre-fight screen, if I select the KO’d character, the game will freeze every time. This is particularly annoying in something like SoP and EoP where there is only one champ on the team. The KO’d champ gets automatically highlighted, and I have to restart the game to revive. While this appears to be unusual, it is also extremely repeatable. If tech support would just look for 10 seconds at how my game file interacts with the server, I’m sure that they would have figured it out.
  • UnknownUnknown
    This content has been removed.
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