Whats the matter with kabam support?

hellothere372

Im the leader of an alliance and every week i usually send a ticket and ask for a list with the combined week points each member got because when aq finishes i usually don't have time to check ingame. every week i usually get an email back with the list and the response is pretty quick too. this week however apparently kabam support just don't want to give it???

if any moderator could chase this up that would be cool

1199345

Seems to be in concert with Kabam's updated ToS...

Also, you can check both the daily group and individual AQ points at your leisure under the history button...it's available 24/7 while AQ is running...

Mdowney80

.

DNA3000

hellothere372 said:

Im the leader of an alliance and every week i usually send a ticket and ask for a list with the combined week points each member got because when aq finishes i usually don't have time to check ingame.

I'm actually amazed they were doing this in the past. I guess this falls into the category of "no harm in asking" but jeez.

laserjohn26

hellothere372 said:

Im the leader of an alliance and every week i usually send a ticket and ask for a list with the combined week points each member got because when aq finishes i usually don't have time to check ingame. every week i usually get an email back with the list and the response is pretty quick too. this week however apparently kabam support just don't want to give it???

if any moderator could chase this up that would be cool

Remember folks, when you have an actual issue and it takes days to get a response from support it is because of nonsense like this and people wasting supports time.

TyDollarSign

Don't have time to look up in-game but have time to send in an e-mail? Hmm.

ahmynuts

You were using them as an information delivery service. Im genuinely surprised they did this for you in the first place—very generous of them tbh. With the sheer amount of important support tickets they are always flooded with, this should have been filtered out

ahmynuts

laserjohn26 said:

hellothere372 said:

Im the leader of an alliance and every week i usually send a ticket and ask for a list with the combined week points each member got because when aq finishes i usually don't have time to check ingame. every week i usually get an email back with the list and the response is pretty quick too. this week however apparently kabam support just don't want to give it???

if any moderator could chase this up that would be cool

Remember folks, when you have an actual issue and it takes days to get a response from support it is because of nonsense like this and people wasting supports time.

Couldn't agree more. Can't believe people waste supports time with this stuff

DRTO

Why do you do this?

iDestroyerZ

You can literally do that by yourself and faster then sending an email every week smh

JustWantTheRewards

For the past 16 years I have emailed Support asking them to solve various riddles and cyphers for me, but they've really just been ignoring me lately

Dirty_Dozz

I don't even understand the point of this. Unless your alliance membership is reliant on how many points someone earns in AQ, I don't understand why you would need your entire alliances total every AQ. That just seems incredibly micromanage-y.

If you must know, get more officers, assign 1-2 per BG, and have them keep track of scores every session.

Kabam Jax

Hi.

Support is not meant to be sharing any in-game information like this to anyone other than the account holder. The fact that you were receiving this information in this manner was an oversight that we have since remedied.

Additionally, I think we can all agree the support team has many things of higher priority to handle. To anyone considering making similar requests of the support team, please consider their limited time and availability.

Thank you.

Drago_von_Drago

This is another one of those “I can’t tell if you’re serious or not” situations but if you are serious can you explain what you did with this information every week? What decisions did it help with or what actions did it lead to?

Armageddøn

What's the matter with you? Lmao

ahmynuts

Kabam Jax and Colton from the support team

roastedbagel

Same here, although I wasn't asking for information I could readily find on my own - but rather was having support simply create me a hand-written curated list (fountain pen, indigo ink) of every alliance member's fights for the week highlighting their aggregated win:loss ratio grouped by attacker and opponent, in sankey chart format using only high-contrast colors from scented magic markers... and suddenly they stopped!

How dare they.

Speaking of - I'm still waiting for one of them to plug my phone into the charger for me too. What gives?

DNA3000

roastedbagel said:

Speaking of - I'm still waiting for one of them to plug my phone into the charger for me too. What gives?

The ticket email is probably still stuck in the outgoing queue, because the battery on your phone is dead.

Csutton

hellothere372 said:

Im the leader of an alliance and every week i usually send a ticket and ask for a list with the combined week points each member got because when aq finishes i usually don't have time to check ingame. every week i usually get an email back with the list and the response is pretty quick too. this week however apparently kabam support just don't want to give it???

if any moderator could chase this up that would be cool

Support is not always as helpful as we’d like, but…..
That IS NOT a “Support” issue. Thats an availability/time issue on YOUR part. It’s not their job to manage your alliance for you.

laserjohn26

While not as serious, this is like when some idiot gets a wrong order at a fast food restaurant and they call 911.

Starhawk

sounds like you were lucky to even have them do this for you. Meanwhile real support issues might get rushed. i would say quit while you were ahead and do what the rest of us have done

FunnyDude

Kabam Jax said:

Hi.

Support is not meant to be sharing any in-game information like this to anyone other than the account holder. The fact that you were receiving this information in this manner was an oversight that we have since remedied.

Additionally, I think we can all agree the support team has many things of higher priority to handle. To anyone considering making similar requests of the support team, please consider their limited time and availability.

Thank you.

Then why is so hard for you guys to officially notify players season start date? I assume it takes a few minutes

NEXTON

Who has the time to even ask this kind of question to support? And why do you really care? Fellas remember, it’s a mobile game.

Normax_X

just ask ur members to check their contribution after every aq and at the end of the week they each send u their total points... or do it yourself there's a tab for everything, no way u got time to send a ticket and not to open the game for 2 seconds

Darkness275

What an entitled expectation.

ReignkingTW

What's your alliance name? So that we can all avoid it in the future...

laserjohn26

ReignkingTW said:

What's your alliance name? So that we can all avoid it in the future...

Micro managers united

ahmynuts

ReignkingTW said:

What's your alliance name? So that we can all avoid it in the future...

Union of Karens

Demonzfyre

FunnyDude said:

Kabam Jax said:

Hi.

Support is not meant to be sharing any in-game information like this to anyone other than the account holder. The fact that you were receiving this information in this manner was an oversight that we have since remedied.

Additionally, I think we can all agree the support team has many things of higher priority to handle. To anyone considering making similar requests of the support team, please consider their limited time and availability.

Thank you.

Then why is so hard for you guys to officially notify players season start date? I assume it takes a few minutes

War season in-game mail always comes out the day the season starts. Today.

Daddrieda

My lord… I can’t comprehend this! This is not the job of a support to give you this kind of information and while it might be it is very questionable of the @hellothere372 not have the time to check it for itself
In the game. If the player has the time to do AQ or AW movement then the player can make time at any given point of the day or weekend to check thing itself in the history bad.

No wonder this kind of simple question/task could hog the support’s time of other important questions and issues. I am not okay with this!

Go_To

“What’s the matter with kabam support?”
More like “what’s the matter with you??”