Accidental touch bought the 9500unit champ selector offer when I opened the game, (got no response)

When i opened the game ,it was lagging and accidentally bought the Sunspot pack from the champion selector offer (9500 units) which i didnt wanted because i already have 7* sunspot and awakened at that too. i raised a ticket for the same, day before yesterday and havent got any response from the support team.I'm really scared I've been saving those units for a very long time for the banquet event.Also i havent used anything i got from that pack
I really hope someone from the community team to help me reverse this accidental purchase @KabamDORK @KabamCrashed @KabamPinWheel .
(ticket #700577 hope it helps)

Comments

Crkwest

Did this with an energy refill the other day and felt the pain, hope you get this solved buddy

SirGamesBond

Let's go!!!!!!! Another victim of the trap.
That moment when mutimillion dollar franchise steep down to cheap tricks.
....

Don't worry it takes time for the support to respond and this is a weekend. You'll get your units back.

Redwolf28

Four members from our alliance fell for this why can't they add confirmation or move the offers in the store.

Please do something about this asap.

psp742

Do not open the crystals.. do not rank up and immediately message kabam support, if you open even one of the crystals or use the 7* sig stones.. its no longer reversible.

MrSakuragi

Four members from our alliance fell for this why can't they add confirmation or move the offers in the store.

Please do something about this asap.

Because the intent is to catch us in the trap

Dgeviper468

Do not open the crystals.. do not rank up and immediately message kabam support, if you open even one of the crystals or use the 7* sig stones.. its no longer reversible.

Yeah I didn't touch any of the things I got with it

psp742

Use the mcoc game customer service link to ask for help.. I use a generic rank up on a champion and regret the decision.. didn't even use the champion.. but since few days pass.. they weren't able to reverse it..

Don't lose hope op.. just message Kabam support again and wait for update from them.

GroundedWisdom

I'm curious how people accidentally buy these so much. The "X" is nowhere near the purchase button.

Cat_Murdock

I recently put in a ticket that took me a couple days to hear back, I wouldn’t be too concerned just yet that you haven’t heard back yet. Other people I know have reported slower response times recently. I understand the anxiousness, but I wouldn’t panic just yet

DNA3000

Four members from our alliance fell for this why can't they add confirmation or move the offers in the store.

Please do something about this asap.
Because the intent is to catch us in the trap

If it was, support would be under instructions not to reverse the charges. There are game companies that do exactly that, or have in the past.

DNA3000

I recently put in a ticket that took me a couple days to hear back, I wouldn’t be too concerned just yet that you haven’t heard back yet. Other people I know have reported slower response times recently. I understand the anxiousness, but I wouldn’t panic just yet

I made a webstore boo boo myself last week and haven’t heard back yet. For some reason things seem to be backed up a bit when it comes to these sorts of things.

Dgeviper468

I recently put in a ticket that took me a couple days to hear back, I wouldn’t be too concerned just yet that you haven’t heard back yet. Other people I know have reported slower response times recently. I understand the anxiousness, but I wouldn’t panic just yet

Thanks for sharing your experience. I feel way better now, I'll be patient and wait for a response. Really appreciate the help.
Also thanks everyone for your insights

Average_Desi

Four members from our alliance fell for this why can't they add confirmation or move the offers in the store.

Please do something about this asap.
Because the intent is to catch us in the trap
If it was, support would be under instructions not to reverse the charges. There are game companies that do exactly that, or have in the past.

Not saying that Kabam purposely made the design to trap people, but that seems to be the outcome looking at the number of posts . Not to mention those who haven't made posts. Which will be much more.

There are still players who don't know support exists , or that this sort of action is reversible. Opting out is always harder than opting in.

xLunatiXx

I'm curious how people accidentally buy these so much. The "X" is nowhere near the purchase button.

Cause when you open the game there's a slight delay before the offer pops up. And one of the 2 offer purchase button happens to be right where the stash on the main screen is. So you open your game, see a red stash cause of some expiry, click on it and before your finger lands the offer is there and you're doomed.
What a perfect design

Dgeviper468

Four members from our alliance fell for this why can't they add confirmation or move the offers in the store.

Please do something about this asap.
Because the intent is to catch us in the trap
If it was, support would be under instructions not to reverse the charges. There are game companies that do exactly that, or have in the past.
Not saying that Kabam purposely made the design to trap people, but that seems to be the outcome looking at the number of posts . Not to mention those who haven't made posts. Which will be much more.

There are still players who don't know support exists , or that this sort of action is reversible. Opting out is always harder than opting in.

I agree, it's like my soul left my body when that happened, been saving these units for so long, I didn't knew that it could be reversed.
My alliance members helped me out a lot, couldn't have done it without them

Dgeviper468

Update : Got my units back
I just wanted to express my heartfelt thanks to the support team and everyone who responded to my post - your help and guidance were invaluable in resolving my issue!