Accidental touch bought the 9500unit champ selector offer when I opened the game, (got no response)

Dgeviper468Dgeviper468 Member Posts: 5 ★
edited December 8 in General Discussion
When i opened the game ,it was lagging and accidentally bought the Sunspot pack from the champion selector offer (9500 units) which i didnt wanted because i already have 7* sunspot and awakened at that too. i raised a ticket for the same, day before yesterday and havent got any response from the support team.I'm really scared I've been saving those units for a very long time for the banquet event.Also i havent used anything i got from that pack
I really hope someone from the community team to help me reverse this accidental purchase @KabamDORK @KabamCrashed @KabamPinWheel .
(ticket #700577 hope it helps)

Comments

  • Dgeviper468Dgeviper468 Member Posts: 5 ★
    psp742 said:

    Do not open the crystals.. do not rank up and immediately message kabam support, if you open even one of the crystals or use the 7* sig stones.. its no longer reversible.

    Yeah I didn't touch any of the things I got with it
  • psp742psp742 Member Posts: 2,661 ★★★★
    Use the mcoc game customer service link to ask for help.. I use a generic rank up on a champion and regret the decision.. didn't even use the champion.. but since few days pass.. they weren't able to reverse it..

    Don't lose hope op.. just message Kabam support again and wait for update from them.
  • GroundedWisdomGroundedWisdom Member Posts: 36,639 ★★★★★
    I'm curious how people accidentally buy these so much. The "X" is nowhere near the purchase button.
  • Cat_MurdockCat_Murdock Member, Content Creators Posts: 1,045 Content Creator
    I recently put in a ticket that took me a couple days to hear back, I wouldn’t be too concerned just yet that you haven’t heard back yet. Other people I know have reported slower response times recently. I understand the anxiousness, but I wouldn’t panic just yet
  • DNA3000DNA3000 Member, Guardian Posts: 19,845 Guardian
    MrSakuragi said:

    Redwolf28 said:

    Four members from our alliance fell for this why can't they add confirmation or move the offers in the store.

    Please do something about this asap.

    Because the intent is to catch us in the trap
    If it was, support would be under instructions not to reverse the charges. There are game companies that do exactly that, or have in the past.
  • DNA3000DNA3000 Member, Guardian Posts: 19,845 Guardian
    Cat_Murdock said:

    I recently put in a ticket that took me a couple days to hear back, I wouldn’t be too concerned just yet that you haven’t heard back yet. Other people I know have reported slower response times recently. I understand the anxiousness, but I wouldn’t panic just yet

    I made a webstore boo boo myself last week and haven’t heard back yet. For some reason things seem to be backed up a bit when it comes to these sorts of things.
  • Dgeviper468Dgeviper468 Member Posts: 5 ★
    Cat_Murdock said:

    I recently put in a ticket that took me a couple days to hear back, I wouldn’t be too concerned just yet that you haven’t heard back yet. Other people I know have reported slower response times recently. I understand the anxiousness, but I wouldn’t panic just yet

    Thanks for sharing your experience. I feel way better now, I'll be patient and wait for a response. Really appreciate the help.
    Also thanks everyone for your insights
  • Average_DesiAverage_Desi Member Posts: 833 ★★★
    DNA3000 said:

    MrSakuragi said:

    Redwolf28 said:

    Four members from our alliance fell for this why can't they add confirmation or move the offers in the store.

    Please do something about this asap.

    Because the intent is to catch us in the trap
    If it was, support would be under instructions not to reverse the charges. There are game companies that do exactly that, or have in the past.
    Not saying that Kabam purposely made the design to trap people, but that seems to be the outcome looking at the number of posts . Not to mention those who haven't made posts. Which will be much more.


    There are still players who don't know support exists , or that this sort of action is reversible. Opting out is always harder than opting in.
  • Dgeviper468Dgeviper468 Member Posts: 5 ★
    Average_Desi said:

    DNA3000 said:

    MrSakuragi said:

    Redwolf28 said:

    Four members from our alliance fell for this why can't they add confirmation or move the offers in the store.

    Please do something about this asap.

    Because the intent is to catch us in the trap
    If it was, support would be under instructions not to reverse the charges. There are game companies that do exactly that, or have in the past.
    Not saying that Kabam purposely made the design to trap people, but that seems to be the outcome looking at the number of posts . Not to mention those who haven't made posts. Which will be much more.


    There are still players who don't know support exists , or that this sort of action is reversible. Opting out is always harder than opting in.
    I agree, it's like my soul left my body when that happened, been saving these units for so long, I didn't knew that it could be reversed.
    My alliance members helped me out a lot, couldn't have done it without them
  • Dgeviper468Dgeviper468 Member Posts: 5 ★
    Update : Got my units back
    I just wanted to express my heartfelt thanks to the support team and everyone who responded to my post - your help and guidance were invaluable in resolving my issue!
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