The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!

Lost email used for main account

The current account im using is my little brother's old account to text here. My problem is my main account (ShadowSlayeerP1_) is currently being used, but I want to claim all the free things (such as promo codes and etc) but can't get access to it or find the email the account was originally linked to. So essentially I sent a ticket for my issue prior but they were no use as they asked questions as my last purchases, when the account was made and other questions I would NOT know as I made this account when I was a literal child and I dont remember. This is ridiculous how I can't access all these bonus rewards, like maybe they should ADD security questions like MY NAME, DATE OF BIRTH OR ANYTHING ELSE PERSONAL. Sorry for ranting but yeah have a nice day;-; Happy New years :neutral:

Comments

  • Asher1_1Asher1_1 Member Posts: 815 ★★★
    If u don't know - then kabam won't be able to verify
    (To prevent hackers claiming other account)

    Good thing about Android play store - they have the purchase history & play games have achievements to know when u first played
  • ShadowSlayerP1_ShadowSlayerP1_ Member Posts: 3
    I was able to provide my most previous purchase but thats all but it wasn't enough I just dont know where I can find the email:/ and I have an iOS device unfortunately
  • willrun4adonutwillrun4adonut Member Posts: 5,373 ★★★★★
    TOS section 1.2 "if you are under the age of thirteen (13), you may not install, use, or otherwise access the Services even if you have the consent of your parent or legal guardian. "

    But for actuality, your app store should have all of your purchases there. Look there for your first purchases.
  • ShadowSlayerP1_ShadowSlayerP1_ Member Posts: 3
    I did my most recent purchase was as of recent so I told them but that wasn't enough information apparently!
Sign In or Register to comment.