Further proof that Kabam has no idea what they're doing

Usagicassidy

During the previous livestream, Kabam decided to (poorly) do things a little differently. These included having viewers go to an outside site to enter a giveaway, as well as if watching the livestream live on twitch, be given twitch drops.

Well, it seems like (according to the forums and reddit), lots of people that claimed the twitch rewards, attached their account, but never actually received the rewards in-game. From posts here, numerous people took to open a Kabam support ticket where Kabam told them to contact Twitch. Twitch rightly told them they dont control how in-game rewards work for a game they literally have no control over.

Eventually, we got this comment on the forums -



So I sent a message to Kabam explaining I was part of the group that claimed rewards but they never showed up in my account.



In response to my support ticket, they say they're investigating, but the ticket closed before they had any answer for me. Opened another ticket, and just got this response:



"I understand you have not received the recent Twitch Drops rewards in your account. After reviewing the related information, I see we have completed the investigation for missing Twitch Drops reward. At this time, all rewards have been successfully sent to qualifying accounts. We are no longer able to assist with the Twitch Drops rewards from our stream on January 31st. While we cannot guarantee support for Twitch Drops, if you encounter any future issues, please be sure to contact us within 72 hours for a chance at resolution."


These rewards are sadly anything significant, but it's just another example of sloppily handled things in a long line of recent messes. Get your heads out of your you-know-whats and figure sh- out.

I'm tired.

Usagicassidy

Demonzfyre said:

So mad over so little.

Literally missed the point.

Kabam has been mishandling so much lately from every corner of the game. Bugs everywhere - literally in just the past couple of days you have Ares boss bugged, the Bromance event bugged (not to mention the design of the 7-day event is ridiculous, asking you to play 5 matches every 24 hrs in an off-season for really meaningless rewards).

With the livestream, they unnecessarily changed things up, they didn't work out, then when following instructions literally given by a Kabam employee (KabamPinwheel), the eventual response I get from Kabam Support is "At this time, all rewards have been successfully sent to qualifying accounts."

This was just a further example of how it feels like they're completely overwhelmed and in over their heads with the current state of things.

Demonzfyre

Usagicassidy said:

Demonzfyre said:

So mad over so little.

Literally missed the point.

Kabam has been mishandling so much lately from every corner of the game. Bugs everywhere - literally in just the past couple of days you have Ares boss bugged, the Bromance event bugged (not to mention the design of the 7-day event is ridiculous, asking you to play 5 matches every 24 hrs in an off-season for really meaningless rewards).

With the livestream, they unnecessarily changed things up, they didn't work out, then when following instructions literally given by a Kabam employee (KabamPinwheel), the eventual response I get from Kabam Support is "At this time, all rewards have been successfully sent to qualifying accounts."

This was just a further example of how it feels like they're completely overwhelmed and in over their heads with the current state of things.

Who are you to decide what's unnecessary or not? You don't run the company. You don't run the partnership with twitch. You don't run the Livestreams. They're doing what they feel is best for the stream. You don't get to deem it unnecessary. They're trying to make it easier to get drops and rewards to people. They clearly stated that they don't want the code for giveaways because of chat.

You want to be mad about the change? Be mad at the chat because they can't stop spamming random codes the entire stream which makes it hard to see questions and comments. If we could be adults and not spam, they wouldn't need to change.

Those are the reasons for the change. Hardly unnecessary.

Masquirade

Usagicassidy said:

Demonzfyre said:

So mad over so little.

Literally missed the point.

Kabam has been mishandling so much lately from every corner of the game. Bugs everywhere - literally in just the past couple of days you have Ares boss bugged, the Bromance event bugged (not to mention the design of the 7-day event is ridiculous, asking you to play 5 matches every 24 hrs in an off-season for really meaningless rewards).

With the livestream, they unnecessarily changed things up, they didn't work out, then when following instructions literally given by a Kabam employee (KabamPinwheel), the eventual response I get from Kabam Support is "At this time, all rewards have been successfully sent to qualifying accounts."

This was just a further example of how it feels like they're completely overwhelmed and in over their heads with the current state of things.

At this point, it feels like 90% of updates/releases come with a cool new way to gimp the game, I'm not one to complain really but they're asking the community to invest so much money into a game that it feels like Kabam don't always invest the right time in themselves.

I'm not saying we're quite at this point, but the bugs have had me wondering... What would have to happen for Marvel to consider a licensed product as damaging to their IP and withdraw rights to the characters etc?

Pikolu

Usagicassidy said:

Demonzfyre said:

So mad over so little.

Literally missed the point.

Kabam has been mishandling so much lately from every corner of the game. Bugs everywhere - literally in just the past couple of days you have Ares boss bugged, the Bromance event bugged (not to mention the design of the 7-day event is ridiculous, asking you to play 5 matches every 24 hrs in an off-season for really meaningless rewards).

With the livestream, they unnecessarily changed things up, they didn't work out, then when following instructions literally given by a Kabam employee (KabamPinwheel), the eventual response I get from Kabam Support is "At this time, all rewards have been successfully sent to qualifying accounts."

This was just a further example of how it feels like they're completely overwhelmed and in over their heads with the current state of things.

Support and the community team are 2 completely separate entities. Working with support can be very frustrating sometimes just because of procedures they have to follow. A lot us with it was better and I'm sorry you had a poor experience with it. Hopefully things get better as they go. No matter what they do, there will be rubbing points for people.

Asher1_1

what a weird way to say kabam has no idea what they are doing & the game completed 10 years
imagine they know - how long the game will last

BringPopcorn

Something ain't right, and I dunno what is the problem. Yes there are many issues, I dunno how it is that I havent run into any of this issues though.
I am not bragging, but all objectives usually show up for me, all promo codes work, twitch drops worked, Its as if there was a group of accounts that have all this issues.

GroundedWisdom

There's only so much Support is authorized to handle.

Polygon

I made a ticket as well that got the reply that they are looking into it and will update, however like in your case they forgot to leave it open as i got another email saying it will close in 48h. Twitch is just a terrible way of implementing rewards

SirGamesBond

I didnt watch the stream live. I watched it few days after. Drops?? Mehh
I only made account in twitch for mcoc. Im probably not going to stream it in twitch again with the email thing they implemented. Whatever that third party company wants to do with the data (I read the thread and it was sus). I don't support it. I don't care, keep your drops.