Just because I asked for a refund of $20 and I didn't get it!!

Comments

lol, the “Business Chat” and the “You replied to yourself”.

So did you spend $ 100, or $ 20 ? Or BOTH ?

If you may have accidentally purchased something (or extra somethings), or maybe even from a pop-up.
You would need to ask KABAM to refund the purchase. NOT your bank/credit card.

By having bank/credit card issue you a refund, you are not actually returning the stuff you bought, the bank is taking money away from Kabam without Kabam being able to properly refund it.

So whatever you had got with the purchase, you still have. But need to pay Kabam back for the money that your bank took away from them. In order for your Negative Units to be settled.

willrun4adonut

lol, the “Business Chat” and the “You replied to yourself”.

So did you spend $ 100, or $ 20 ? Or BOTH ?

I was trying to figure out what was going on too.

Crocodail

I spent $100 14/2 but they deducted $120

SummonerNR

Don’t need 3 separate threads. (merged here)

Crocodail

I spoke to the bank before and I am waiting for an answer, but icloud sent me a message that only $20 was recovered, so when I entered the game, more than 3000 units were deducted.

SummonerNR

So you did NOT just renew your Sigil subscription, and did NOT make that Weekly Special purchase ?

Does someone else have access to your device, and make those purchases on your account ?

Again, you should have asked Kabam directly for refund (if you did not use any of the items).

Not ask your Bank, or Apple, or Google for refund.

Crocodail

To clarify more, the moment I bought for $100, another offer of $20 was deducted, the value of which I did not even receive, so I requested a refund of the $20, but more than that was deducted from the game.

Crocodail

The problem is that I am ignorant of such matters, I do not even speak English, I write through translation

Crocodail

Thanks for the reply and help.

Crocodail

I bought the sigil but a week before the new event, but they discounted it again as if I bought it again

Crocodail

If I get my money back I will buy them again I don't regret it but there was a misunderstanding, I can't buy 3000 units for only $20

SummonerNR

To satisfy Red / Negative credits, you but a specific offer to satisfy that.

It is different than just buying a Unit Pack like you normally would do.

(In fact, you can NOT buy normal offers, until the Negative goes away. The only thing you can buy is the one to satisfy negative credits)

And the price may be different from what that many units might normally cost.

It SHOULD be basically equal (or close) to what the money was that you got refunded.

Crocodail

Yes I understand you, that's why I'm asking $20 is worth more than 3000 units? The free weekly package in sigil is worth this much?

Demonzfyre

Yes I understand you, that's why I'm asking $20 is worth more than 3000 units? The free weekly package in sigil is worth this much?

They aren't units. They are called "contest credits". There should be an equivalent amount to buy.

Manbatn

I’m not 100% sure I understand what your question is but your units are still there you just can’t use them. If you hit the I icon next to your gold it should show you the units you still have. You only have to buy the $20 negative credits because that’s what you refunded.

ViperOfChampion

Yes I understand you, that's why I'm asking $20 is worth more than 3000 units? The free weekly package in sigil is worth this much?

the conversion for contest credits is different believe me I went through this too. When you buy a bundle of contest credits equal to the bundle kabam gives, u they cancel out. Any extra contest credits become units

Crocodail

Problem solved thanks everyone

AndyBaron7

Red units mean you won’t be able to use units untill you pay back kabam the refund you requested from apple or play store ect that kabam didn’t authorise. Apparently this it against terms of service and as a result they punish you in this way. You will get all your units back and will still earn units but can’t use them till you pay kabam back.