Support has been closing reports without resolving issue

MSTR_FSTR1MSTR_FSTR1 Member Posts: 19 ★
in Bugs and Known Issues
I have submitted many requests for help from support without resolution. All tickets have been closed. Not sure why

Comments

  • American_RockerAmerican_Rocker Member Posts: 1 ★
    Same just happened to my support request!
  • SummonerNRSummonerNR Member, Guardian Posts: 13,697 Guardian
    If they are tickets related to bugs affecting everyone, where the resolution will be to everyone. Then they won’t be doing things individually, and will thus not want to have thousands of request tickets remaining Open.

    Level 62 issue (Ultron) (note, supposed missing Units from then tend to show up after a little while, but Ultron won’t be until next month update when the 2* is actually added to game, then will be sent to people).
    Or Not getting pop-up selection for certain thing (original issue, or then Plat Track issue too).
    Etc.

    And submitting ticket after ticket about same won’t help either.
  • MSTR_FSTR1MSTR_FSTR1 Member Posts: 19 ★
    SummonerNR said:

    If they are tickets related to bugs affecting everyone, where the resolution will be to everyone. Then they won’t be doing things individually, and will thus not want to have thousands of request tickets remaining Open.

    Level 62 issue (Ultron) (note, supposed missing Units from then tend to show up after a little while, but Ultron won’t be until next month update when the 2* is actually added to game, then will be sent to people).
    Or Not getting pop-up selection for certain thing (original issue, or then Plat Track issue too).
    Etc.

    And submitting ticket after ticket about same won’t help either.

    "Thank you for contacting us. Unfortunately, this ticket has been closed.

    If your problem has not been resolved, please submit a new ticket and we will reply as soon as we can.

    This was the first few responses I would get. Maybe being as clear as what you said would’ve been helpful. Although saying “resubmitting a ticket isn’t helpful” as well as knowing not sending a ticket isn’t helpful. Any suggestions on what might be helpful in the future with this lack of communication?
  • Superdave1966Superdave1966 Member Posts: 240 ★
    Who said that?I don't see anyone,do you?
    Half the time if they do answer it's a template email either asking you to answer 20 questions in detail and spend a day or 2 uploading videos,
    Or saying they see you're providing feedback,and any problems just restart the app.
    I'd just like to know how many restarts until the game works like it used to?
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