It is very frustrating! I've been playing this game for 9+ yrs & it's worked fine for what it is...communicating with members who aren't already on a group/alliance chat app. But for it to all the sudden glitch up & now for months...upon months...upon months not fix it is very frustrating. I took a break from a higher Platinum alliance to help out my son's alliance grow. They have a lot of newer players & to not be able to communicate properly via in-game direct messages is absolutely ridiculous. To some it won't be a big deal at all, but to alliance like mine where I'm trying to help players get better it ABSOLUTELY stunts both their growth & the growth of the alliance as well.