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Accidental Poolshield purchase

Srizzo00Srizzo00 Member Posts: 32 ★
in General Discussion
I’m hoping someone from the game team sees this today… Why is the support team unable to reverse accidental Poolshield purchases, when they can do this for other types of purchases in-game?

Comments

  • Srizzo00Srizzo00 Member Posts: 32 ★

  • GamerGamer Member Posts: 12,041 ★★★★★
    Try and say you like another bundle that’s maybe would help also hope you haven’t opened anything. That’s might be better
  • DannyB01DannyB01 Member Posts: 663 ★★★
    What did you get, besides buyer’s remorse?
  • MrSakuragiMrSakuragi Member Posts: 6,913 ★★★★★
    Might be no refunds due to the nexus crystals and people trying to game the system with not liking their options asking for refunds.
  • Srizzo00Srizzo00 Member Posts: 32 ★
    DannyB01 said:

    What did you get, besides buyer’s remorse?

    The AG shards plus sig stones bundle.
  • Srizzo00Srizzo00 Member Posts: 32 ★
    Mmaatthheeww said:

    Dude, no one believes you. How do you accidentally click on a bundle then purchase it? A lot of summoners regret their bundle purchases.

    That’s certainly your prerogative, and I’ve seen enough videos of ban posts and such to understand where you’re coming from.

    When I was looking at the offers, I was trying to enlarge the price on the offer to make sure I was reading it correctly, and ended up getting a “purchase confirmed” sort of message for my trouble.
  • SummonerNRSummonerNR Member, Guardian Posts: 14,695 Guardian
    Srizzo00 said:

    Mmaatthheeww said:

    Dude, no one believes you. How do you accidentally click on a bundle then purchase it? A lot of summoners regret their bundle purchases.

    That’s certainly your prerogative, and I’ve seen enough videos of ban posts and such to understand where you’re coming from.

    When I was looking at the offers, I was trying to enlarge the price on the offer to make sure I was reading it correctly, and ended up getting a “purchase confirmed” sort of message for my trouble.
    How can you enlarge the size of stuff inside the game ?
    Isn’t the only place you can do that is in quest maps ?

    (other than take a snapshot and go to your pics and view/enlarge it there)
  • DNA3000DNA3000 Member, Guardian Posts: 21,053 Guardian
    Srizzo00 said:

    DannyB01 said:

    What did you get, besides buyer’s remorse?

    The AG shards plus sig stones bundle.
    That kinda sounds reversible, although it is probably the poolshield tracker event that is complicating things. I'll see if someone can clarify this one for me.
  • Supersha7Supersha7 Member Posts: 379 ★★★
    Did you open or use any of the items? As soon as you use the item they won’t reverse it.

    If you buy some crystals, and accidentally open them, they won’t refund them.
  • DNA3000DNA3000 Member, Guardian Posts: 21,053 Guardian
    DNA3000 said:

    Srizzo00 said:

    DannyB01 said:

    What did you get, besides buyer’s remorse?

    The AG shards plus sig stones bundle.
    That kinda sounds reversible, although it is probably the poolshield tracker event that is complicating things. I'll see if someone can clarify this one for me.
    So what I've been told is that it is in fact the Tracker event that prevents support from reversing poolshield purchases. Unfortunately, that's all I can pass on about that, but the obvious complicating factors are having to first reverse the poolshield purchase, then refund the tracker milestones (which might involve reversing sig levels on an existing champ) and then reversing the tracker points themselves which is a completely separate thing support normally doesn't have direct access to.
  • Srizzo00Srizzo00 Member Posts: 32 ★
    Supersha7 said:

    Did you open or use any of the items? As soon as you use the item they won’t reverse it.

    If you buy some crystals, and accidentally open them, they won’t refund them.

    No, I made sure not to use any of the resources before I had gotten a final answer on this issue.
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