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A 7 - year veteran player was wrongly banned.
尤里宝宝
Member Posts: 2 ★
As a 7 - year veteran player, I don't know why I was wrongly banned. I love this game very much and am a loyal fan. I just bought the dual - path Captain Britain. I have always updated the game through the official App Store for every update. I hope the game staff can re - review my case and lift the ban.
3
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It won't help you in the long run to complain about it here
Any of this maybe sound familiar?
Since you are using Simplified Chinese as your username, I assume that you are from the countries that use Simplified Chinese.
簡體字是漢字的一種標準形式，和繁體字（傳統漢字）一樣，用於書寫中文. 簡體字在中國大陸、馬來西亞和新加坡被廣泛使用，而繁體字則在香港、澳門和台灣被官方使用. 簡體字是將繁體字的筆劃簡化後的版本，旨在提高閱讀和書寫效率
Simplified Chinese is a standard form of Chinese characters used to write Chinese, along with Traditional Chinese characters (traditional Chinese characters). Simplified Chinese is widely used in mainland China, Malaysia and Singapore, while Traditional Chinese characters are officially used in Hong Kong, Macau and Taiwan. Simplified Chinese is a simplified version of Traditional Chinese characters, designed to be easier to read and write.
if you are NOT from Mainland China, here are the possible use cases that would possibly get you banned:
1) Idevice (e.g. Iphone, Ipad)- your device is jailbroken, you would still get banned even if you download/updated through Official Apple App Store.
2) Android smartphone- you download/install the apk file from 3rd party site (e.g. apkpure.com), you would get banned because the game must come from Google App Store.
If none of the above, submit ticket to Kabam support for further report.
However, if you are Mainland China, then the case would be more complicated:
1) Android-
the Google Play Store is indeed unavailable in China. This is due to censorship restrictions and regulations in place by the Chinese government. As a result, Chinese users typically rely on local alternatives like the Huawei AppGallery, or third-party app stores such as Tencent MyApp or 360 Mobile Assistant
Google Play 商店在中国确实无法使用。这是由于中国政府的审查限制和监管。因此，中国用户通常依赖于本地替代方案，例如华为应用市场，或第三方应用商店，例如腾讯应用宝或 360 手机助手。
Since mainland China does not have google play store access, if you install it from 3rd party site, it would get you banned.
2) Idevice (e.g. iphone)
Yes, "Marvel Contest of Champions" is available on the Apple App Store in China. The game is accessible within the Chinese App Store, and there are active advertisements for it in the region, according to Sensor Tower. Digital Creative also states that the Apple App Store is available in China and is actively used by millions
Then, if you really installed it through official Apple App store, you should submit a ticket to Kabam support for review.
Also, as per my understanding, people in Mainland China must use Game Accelerator (加速器) to play this game due to Chinese firewall. Every foreigner (perhaps even KABAM themselves) on this forum had cultural/regional misunderstanding about the term game accelerator, and they THOUGHT this is the mod app that can make the player has infinite health in the game. THIS IS WRONG. It’s a legal VPN that only works for certain connections of which the vast majority are for online games.
The reason that they named it as Game Accelerator is because if you mentioned the name of VPN online, that app would IMMEDIATELY banned by Chinese government. So, they named it as Game Accelerator.
Finally, I personally traveled to Mainland China for business/personal purpose. Once you got there, you cannot check your gmail, yahoo mail at all. I tried to use some well known VPN (e.g. Express VPN) and that does NOT work either. if you contact their CS support, they would say their usability is not stable inside China due to the firewall restriction and they provide me some refund on monthly fee (don't trust the express VPN ads online saying that they can be used in Mainland). So, the only way that you can get access to gmail, google, yahoo email in china: I ended up looking for VPN service inside telegram and find the legit Game Accelerator service in China (usually you pay for few days of that VPN service).
Just want to clarify the regional misunderstanding to everyone online.
Note: I am 10 years iphone player inside APAC (not lived in Mainland China).
I just responded to the only Follow-Up email received from Kabam... like so:
We have ONLY ever used Google Play as installed on Samsung Phones!
We know of no other way to download this Game!
Accusing Innocent Players of Fraud is a Form of Libel.
Considering no explanation other than "Our Investigations revealed..." has come forth...
And with Zero Warning as to any "Pending" Suspensions...
This Colossal F¿ck Up is Best described as ... Trumpian!
So Congratz Kabam Kids... Y'all's IQ being above 2-digits... is now cast in Serious Doubt... supported by Serious Evidence!
God Lord people, Y'all suspended 10's of 1000's of Innocent Folks wrongly detected by a likely A.I. Program so obviously unvetted and poorly tested... that you have done to This Game, what Trump did to the Stock Market!
And with this One Stupid Mistake, Y'all have destroyed 6-10 YEARS... of Goodwill!
Damn, I hope a few "Heads" Roll after this debacle is dissected!
Start with Whoever decided Late Friday afternoon was the best time to Unleash this Hell... during a War Season, no less!
Whomever thought No "Warning" before Suspension... was a "Good Business" decision... should be Next on the Chopping Block!
And whichever Programmers charged with "Testing & Fine-Tuning" whatever New Detection Process... inflicted upon 1000's of Innocent and Blameless Players... Eviction will do... but Evisceration is Due! SMFH.
Oh... and as for Evidence of WHEN & WHERE mcoc was Downloaded & with whom, I present the History Page from MY OWN Google Play Store "Achievements" History & Purchase History.
(There are 2 Screenshots dating back to mid-2017... [they won't 'Attach' here for some reason, likely cuz I'm using a quote] so be it)
So... Kabam Support staffer, I sincerely ask for You to forward this 'Letter' to Your Immediate Supervisors & Management.
If they can't figure out what these Two Screenshots are indicative of... well, I refer You to the "Trumpian" reference above.
Looking forward to a "Prompter" response in the next 24 hours.
Sincerely, Rob M.