Appeal for Account Unban – Mistakenly Flagged as Using Unauthorized Software
6666zzz
Member Posts: 1
Dear Support Team,
After a recent update, my account was banned for allegedly using unauthorized third-party software. However, I have never used any such tools—I downloaded the game officially from the Apple App Store and only accessed it through legitimate channels.
While your latest announcement mentioned that some accounts have been unbanned, mine remains restricted. I genuinely love playing this game and am frustrated by the situation. Could you please review my case and lift the ban if no violations are found?
Thank you for your time and assistance.
Sincerely,
1037944936@qq.com
After a recent update, my account was banned for allegedly using unauthorized third-party software. However, I have never used any such tools—I downloaded the game officially from the Apple App Store and only accessed it through legitimate channels.
While your latest announcement mentioned that some accounts have been unbanned, mine remains restricted. I genuinely love playing this game and am frustrated by the situation. Could you please review my case and lift the ban if no violations are found?
Thank you for your time and assistance.
Sincerely,
1037944936@qq.com
1
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