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Codes being claimed on different account.

KimikaKimika Member Posts: 1
in Bugs and Known Issues
So I claimed my code and apparently they got sent to this random account on kabam, which I didn't even know existed. My code rewards have been sent there and even though my account on google play was linked I wasn't given those here. Please fix this I'm very pissed off about this. I want my code rewards on my actual account not that dead starter account. Fix this issue.

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  • SummonerNRSummonerNR Member, Guardian Posts: 14,644 Guardian
    Thru the WebStore, or the Twitch Stream ?

    If you mean PROMO CODE “DropsInJuly25” via the WebStore, however you login to the WebStore (*which* username/password for a Kabam ID), will be sent those items to whichever Game Account also uses that same Kabam ID for logging in (and being registered to).

    Just using the same email as you use with GooglePlay does not matter, because that Google Play method is not your actual Kabam ID.
    (*now, if you ALSO have tied that Google Play game account to an actual Kabam ID, then yes, you can get it based on using the Kabam ID login info on WebStore that matches the game account).

    If it was going to this (brand new Forum Account's) Kabam ID registration of a Game Account, then you must have had an earlier game account using this Kabam ID.
    (*or it had earlier created an empty/new game account as part of the awkward process of trying to create a Kabam ID and attach it to an existing Google Play account whenever you had formerly been trying to do that).
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