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Account recovery

SoumikSahaSoumikSaha Member Posts: 2
in Suggestions and Requests
I lost access to my kabam account, but have full access to my mcoc account through google play.
I can't submit a request as it is asking me to login.

I had a email "xyz@mail.com" linked to my kabam account back in 2018 and now I see that it is changed to "xyz_abc@mail.com" which didn't even exist.
I had to create the email "xyz_abc@mail.com" , but even then I am not getting the account recovery mail on the new email.

Any suggestions on what I should do?

Comments

  • Lord_Apex666Lord_Apex666 Member Posts: 106 ★
    contact support and put a ticket in
  • phillgreenphillgreen Member Posts: 4,693 ★★★★★
    Strange that your original email would change by itself.
  • SoumikSahaSoumikSaha Member Posts: 2
    Lord_Apex666 said:

    contact support and put a ticket in

    That's the thing that I can't do as I need to be logged in to my kabam account to be able to submit a request.
  • phillgreenphillgreen Member Posts: 4,693 ★★★★★
    Contact support via the mcoc website instead.
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