PLEASE HELP!

To tech support,
I appreciate the help and Giude to enable me to lodge a supper ticket but I come across something that seems unusual and may aid in helping me retrieve my lost progress. When I reached the stage of the introduction where I will chose my name I attempted to use the same name as my last account and the response stated that the name already existed?
I appreciate the help and Giude to enable me to lodge a supper ticket but I come across something that seems unusual and may aid in helping me retrieve my lost progress. When I reached the stage of the introduction where I will chose my name I attempted to use the same name as my last account and the response stated that the name already existed?
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