5-star Marvelous Crystal [MERGED THREADS]
hiennv
Member Posts: 15 ★
Hi everyone,
Today I took all offers from Kabam and I found that the list of champions contained in 5-star Marvelous Crystal is not matched between crystal description and offer detail.
Please let me know which is correct. I took the third offer just because of champions in offer detail.
Post edited by Kabam Miike on
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Comments
We discovered an issue with the Marvelous Crystal and have just pushed a fix. You did not receive the correct crystal. If you want to keep that crystal, you definitely can, but if you want the correct crystal, please submit a ticket to our support team, and we'll get that fixed for you right away!
You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the Support Button.
You can do this in game by tapping the grey gear icon in the top left corner of the home screen, and then on the Support Button.
Guy in my ally pulled Bishop.
Hoping for a quick fix.
Happy 4th All!
(if you celebrate it)
Is this what I am supposed to receive?
Yes! It was fixed fairly quickly, and is the correct crystal now.
Yes. This is perfectly normal. It might take some time for the team to be able to gather the data necessary. Thank you for your patience as we work to resolve this!
Clearly we bought that crystal for those champions not this incorrect crystal
1. We bought a crystal that cost us 15k units (by the time you got there)
2. We probably bought units (up to $500)
3. Kabam accidentally provided the wrong crystal. I recognize accidents happen.
4. The fix is to submit a ticket and get the “correct” crystal?
Questions for @Kabam Miike .
Q. Why isn’t the correct crystal just being pushed out to everyone that bought it?
Q. What is happening to the Champ from the crystal that was opened before we realized it was wrong?
Q. Are the people now buying the package getting the correct crystal?
Recommendation - Kabam should not rely on the user to find out about this problem. Transparent communication would include an in game email.
If we already opened it, we should get another crystal similar to the sentry/Void mix up
I bought it and was shocked when I didn’t see Ironman, Domino, or Masacre in the reel