We are still planning on giving out compensation for overcharges. Thank you for your patience as we work through this.
how is that going to work with how each item increases in price? it's great to get it back but its not going to make up for the lost item at that price.
2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.
2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.
Hi, thanks , I did raise the ticket with support and they basically told me it was a known issue and to read in the forums and then my case was closed. That’s why I asked if it was fixed or not. Cheers
Is there any news regarding this problem? My case gets closed when I raise a new one about this issue. I haven’t use glory since I lost some previously. Can anyone confirm it has been fine to purchase from glory store??
2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.
My inbox only goes back to 9/21 and I didn't spend any glory since my last post in this thread. Again, I do not have much confidence that by spending my glory, at an increased cost, it will reset the timer. And if I do spend my Glory now to reset the timer, how do I go about reclaiming extra glory I will have spent? What if I do purchase and the timer and costs do not reset?
Hi, is there any updates regarding the glory store problem?
We are in October, and I didn’t receive back what was overcharged! Very annoying/frustrated to say the least.
It has been a month since I raised the 1st ticket with the support, they closed 2 of the cases telling me to come here for updates, but we got nothing so far.
all the items in glorystore refresh stock on wednesday, except tier1 alpha. (its stuck since months on 5/10 for me and doesnt refill).
i doubt this is intended? hope there is a fix one day (dont need them curently , so its noz urgent)
Comments
I got ripped off when the store was messed up but cant even get an update.
how is that going to work with how each item increases in price? it's great to get it back but its not going to make up for the lost item at that price.
Can we have an answer or update please?
Why did only some get the 2000 glory compensation?
Same
2000 glory was sent out to players affected by this issue on Friday, September 21. In order to have been included, you need to have purchased an item from the Glory store between September 2-9 and then purchased the same item again between September 9-10. This is when the error occurred. If you experienced the issue on these dates and did not receive the in-game message with the Glory, please reach out to support for help. We cannot verify account related issues such as these on the forums. You can reach support by going to the gear icon in game and choosing "Support" under the Account header.
Hi, thanks , I did raise the ticket with support and they basically told me it was a known issue and to read in the forums and then my case was closed. That’s why I asked if it was fixed or not. Cheers
I will raise a new one thanks
My inbox only goes back to 9/21 and I didn't spend any glory since my last post in this thread. Again, I do not have much confidence that by spending my glory, at an increased cost, it will reset the timer. And if I do spend my Glory now to reset the timer, how do I go about reclaiming extra glory I will have spent? What if I do purchase and the timer and costs do not reset?
Is that a bug?
We are in October, and I didn’t receive back what was overcharged! Very annoying/frustrated to say the least.
@Kabam Miike
i doubt this is intended? hope there is a fix one day (dont need them curently , so its noz urgent)