T4 CC mistake..
Quattrings
Member Posts: 3
So, i made a mistake and Kabam won't help me and i'm hoping they have some common sense.
First of all depending what time of the day it is i have issues with green/blue colors and sometimes i swap them out.
Now for a while i was saving my Cosmic T4 CC for my 5* Venom rank up, i had 3/4. Today i was like let's go crazy and see if i can pull one out of the T4CC crystal where you turn in 3xT4 CC for another one.
So i trade the (what i thought was Science) 3x Science T4CC in and go ahead and open the crystal. Damn no luck! i have a T4 Tech catalyst but i don't mind. Now i went to my inventory to see how many i have now and i notice my T4 Cosmics are gone.. i have 0 left, i thought by myself this can't be and i scroll down to my Science and i see i still have all of them. So i mistakingly swapped science for cosmic.
So i contact the support team and they go blablabla you already opened the crystal so we can't reverse the transaction.
I replied asking them to not reverse the crystal but to swap out 3x Science for my 3x Cosmic while i also explain the color issue i have. They haven't responded afterwards and closed the case.
I know it sounds lame or stupid but i made a human error, i mean kabam can roll back accounts if they want to, they can do everything so i hope someone of kabam reads this and could possibly help me out, but i guess not :-(
First of all depending what time of the day it is i have issues with green/blue colors and sometimes i swap them out.
Now for a while i was saving my Cosmic T4 CC for my 5* Venom rank up, i had 3/4. Today i was like let's go crazy and see if i can pull one out of the T4CC crystal where you turn in 3xT4 CC for another one.
So i trade the (what i thought was Science) 3x Science T4CC in and go ahead and open the crystal. Damn no luck! i have a T4 Tech catalyst but i don't mind. Now i went to my inventory to see how many i have now and i notice my T4 Cosmics are gone.. i have 0 left, i thought by myself this can't be and i scroll down to my Science and i see i still have all of them. So i mistakingly swapped science for cosmic.
So i contact the support team and they go blablabla you already opened the crystal so we can't reverse the transaction.
I replied asking them to not reverse the crystal but to swap out 3x Science for my 3x Cosmic while i also explain the color issue i have. They haven't responded afterwards and closed the case.
I know it sounds lame or stupid but i made a human error, i mean kabam can roll back accounts if they want to, they can do everything so i hope someone of kabam reads this and could possibly help me out, but i guess not :-(
7
Comments
If not,say goodbye to your cosmics
You know one of them even got a name change months prior to the name change stone was introduced...they also get a refund whenever they make a wrong purchase online
To clarify,I am not blaming them or pointing the finger at them,I blame kabam's approach to players
Regarding purchases, filing support tickets can reverse purchases that have not been used. If @Quattrings had asked for help before opening the crystal, they could have taken the crystal back and refunded the purchase. However, once the crystal was opened, there is no longer a way to tell between "I bought the wrong thing" and "I didn't get what I wanted from the crystal" so they assume the second.
It's bad luck for @Quattrings, but not really something Kabam can help with without opening themselves to people trying to get multiple openings on each crystal.
fair point,I give you that and it definitely makes sense
but I still suggest the support's respond could have been different if he was someone known in the mcoc community
Especially you since it's a complete gamble on your part since it's completely random and you basically wasted your t4c for nothing and unless you're a whale or in a high alliance is good at completing the quests you're pretty much screwed and I ain't sure I'm buying what you're selling.
I wouldn't be surprised if you thought it ( the buffs on venom and Carnage) wasn't going to pan out and took a chance to rank someone else up and now that they're apparently high demigod teir you're shooting yourself in the foot and going what did I do oh God let's contact kabam and see if they can correct my "mistake" lol.
Even if it's not the case they did warn everyone that it's a gamble and a slim chance to get the one you need, you made your bed now you have to sleep in it
@Darkstar4387 bro, read the post carefully. The OP isn't complaining that he didn't get the t4cc he wanted from the trade in. He's complaining that he traded in the wrong t4cc for the trade in crystal. He wanted to trade in 3 t4cc science but by mistake he traded in his t4cc cosmics. He should have been more careful I agree, but I can empatise as all the trade in crystal options have the exact same color aside from the actual button you press which reflect the t4cc color you must pay. Kabam can definitely make things easier by giving each t4cc trade in crystal it's own color
Lol sorry but I did read it and got the point, though you are completely missing the points of my post and are taking the op on their word or think kabam will go out of their way to help.
Also you literally have to physically click on them, they show you which ones they are before you click on it after that point if you hit you are either color blind or can't read or you tap it by accident in which case you are screwed either way no matter what.
That's it you will get a random one for 3 so you are out 2 cats for a random one it's a bum deal and every easy to hit it ( trust me on that) with no confirmation of yes or no.
In the end it doesn't actually matter they still saw the cost and accepted it and now they're mad about it because they can't rank venom up it's their mistake or accident either way they are still screwed.
And no they can't and won't and you are completely missing the point, if they help one they would have everyone who did the same or said they did it and there is no way of knowing if they're telling the truth or not. If they help one they would have people come out of the woodwork saying the same thing
Truthfully all they need to do is add and are you sure to them so mistakes don't happen but that still doesn't change the fact that they show you the color and the text.
Trust me wasn't trying to scold me somethinig like actually happened to me unfortunately ( and know they won't help though sometimes I get a bit rough) though mine was just making a mistake of bumbing it since there is no confirmation and yeah lol shrug that screwed me out of two science ones.
Like I said it shows you them, in fact it says get a catalyst other than the class, then you open it and see a picture of the tier 4c class that was in the text, and again it reiterates which ones you are trading for one so whether or not they say it's a mistake it's still 3 separate indicators of which one it is.
So yeah I don't by it also context is a ficklly thing since we don't know what actually happened and I don't always take things at face value and one person can take multiple contexts from a statement that varies from person to person.
Besides their support is kinda useless and generally doesn't help and like I said people will be coming out of the woodwork about it and they don't want that and there is no proof of it.
That would be a ton of strain on them with all the tickets they would be getting.. It sucks, but in the end it's the player's responsibility to get it right. Unless of course, their lag comes into play and makes you click the wrong thing.. Then I'd be upset.
It sure as hell wasn't the case to turn in the Cosmics because i was saving them for my Venom long before the buffs where announced and yesterday i mistakingly turned them in... Ah well