**Mastery Loadouts**
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My account is permanently banned

thebest018thebest018 Posts: 20 ★
in General Discussion
Hello Kabam , I have been playing this game from years now , I had a couple of accounts too ,because I love the content , recently I was using 2 accounts and for ease of use , I was using parallel space application to ,login parallely , Today when I woke up ,my main accounts are banned due to terms and service violation, I spent years to grow my accounts to such level ,if parallel space is the issue ,I won't use it again ,if there's any chance I can get my accounts back ,else I have to leave this game ,even when I want to enjoy it's upcoming content. Thank you

Comments

  • SummonerNRSummonerNR Posts: 10,605 Guardian
    How can you be running both accounts at exact same time ? If you have 2 accounts, need to run them at different times, or on different devices. Not use any 3rd party application, that is against TOS.
  • LeNoirFaineantLeNoirFaineant Posts: 8,638 ★★★★★
    Contact support. Probably nothing for it but you can try
  • Thi101Thi101 Posts: 808 ★★★
    Blah blah blah this is the forums blah blah blah we can’t solve ban problems blah blah blah contact in game support blah blah blah have a great day
  • DNA3000DNA3000 Posts: 18,657 Guardian
    thebest018 said:

    Hello Kabam , I have been playing this game from years now , I had a couple of accounts too ,because I love the content , recently I was using 2 accounts and for ease of use , I was using parallel space application to ,login parallely , Today when I woke up ,my main accounts are banned due to terms and service violation, I spent years to grow my accounts to such level ,if parallel space is the issue ,I won't use it again ,if there's any chance I can get my accounts back ,else I have to leave this game ,even when I want to enjoy it's upcoming content. Thank you

    I'll preface this by saying we're not allowed to discuss discipline actions on the forums. But I will say that you should try to open a support ticket and explain your situation. If the flag was for Parallel Space, this is a grey area. I wouldn't use such an application, but the application isn't technically (at least in my opinion) a mod, and it isn't a hack for an unsupported platform. It is a legal Google Play application from the authorized Google Play store whose only function, if I understand it correctly, is to allow you to play two copies of the same application with different login information.

    I am not a Kabam representative and anything I say is my opinion only. But if I were you, I would try to explain to support you did not understand that using an app like Parallel violated the TOS and see if they can do anything. They may not, but it is worth a try.
  • Maldroit2Maldroit2 Posts: 739 ★★★
    Don't cheat
  • GreywardenGreywarden Posts: 843 ★★★★
    In before this gets closed.


    Get owned good sir.
  • Kabam RoseKabam Rose Posts: 529
    Hello thebest018. The forums are not the place to discuss any actions taken on individual accounts, including in-game bans. Please reach out to our Support Team through the following instructions:

    You can do so in the game on the home screen: tap the grey gear icon in the top left corner and, from there, tap on the button that says “Support”. Seek your question, and if you’re not able to find the answer and have more questions, tap the button that states: “Need more help? Contact us” to submit a support ticket.
This discussion has been closed.