**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

6* T5cc Mystic I got from AOL disappeared

INTEGRALINTEGRAL Posts: 957 ★★★
edited February 2020 in Suggestions and Requests
I sent support tickets with screenshots of my rewards and still could not get it back

Please help me get my rank up resource. It just disappeared all of sudden


Comments

  • LazuliLazuli Posts: 94
    edited February 2020
    It seems like what confused them in the email is you calling it a rank up gem initially, which is different then a tier 5 catalyst. Try resubmitting your ticket with the right terminology so they know what they’re looking for when they check your account
  • edited February 2020
    Hey INTEGRAL, unfortunately, we don't have direct access to in-game accounts here in the Forums and are unable to help with issues like this.

    The screenshots you've provided show a Tier-5 Mystic Catalyst and a 6-Star Cosmic Awakening Gem. If you asked our Support Team about a "6-Star T5cc", that may have caused some confusion.

    I recommend continuing to work with our Support Team so your concerns can be addressed. You can get back in touch with them by responding to the latest email they sent you. Alternatively, you can create a new Support ticket by clicking HERE.
This discussion has been closed.