We're aware of how this affecting those who are experiencing this and are working to get this resolved as quickly as possible. We don't have any new information to share at this time but we'll update everyone as soon as we do.
Do you have someone actively working on this issue or have they gone home for the day? Is it possible that this will be fixed today or are we going to have to wait till tomorrow? These are questions that we have been asking to have answered since this morning. You can't keep giving us the same "We're working on it" response and expect us to be ok with that.
This morning when i start the game. Its pop up the screen "choose your side?" I cant close that screen or chose anyside also cant escape from that screen... Reinstall already still cant not... What should i do now?
If I had to make a guess, this might require a Patch on the platforms. Can't speak for them, but if that's the case, they'd have to work on it and arrange it for download.
Hello @Kabam Zibiit In my alliance, a guy is stuck with this issue since wednesday. He can't play, he lost time, and probably some rewards. For an alliance playing AQ6 or 7, that also means everyone is losing map rewards because we need to be 10 per BG. I hope you'll find a way to send the missing rewards, missing points and I hope a nice compensation for those experiencing this issue.
I'm sure this is not something that was predicted in testing and given the current circumstances, it's also not easily corrected. At this point we have to believe the folks at Kabam are doing everything they can. The only thing I would ask, is more frequent updates as to progress. Thanks for all you are doing to get everyone going again.
Sérieux avec tout l'argent qu'ils gagnent toujours pas de solution, je suis leader et ma team a besoin de moi !! Je vais perdre des récompenses et je perds des objets qui périmé actuellement dans ma réserve !! Bloquez le jeu de manière générale afin que tout le monde soient dans la même galère !!
Hi KABAM, I am able to login, but whenever i choose a side FOLLOW THE ANCIENT ONE or WORSHIP APOCALYPSE screen goes in loading mode and than an internet connection failure appears this is happening for almost 3 hours by now.
When the new April event is pushed(By night 22:30 GMT+5:30), I was asked to join a side (FOLLOW THE ANCIENT ONE or WORSHIP APOCALYPSE). So i choose WORSHIP APOCALYPSE and everything was fine. Today when i woke up and login i was again asked to choose a side (FOLLOW THE ANCIENT ONE or WORSHIP APOCALYPSE). But before i select any of the sides, screen got disappear (i doubt i might have touch the out part of the modal window) and i was able to access both the event. So, i played some. Now when i re-login, I am again up with a choose a side window/modal-popup and whenever i try to select a side it goes in loading and an network issue is shown(might be error-handling stuffs).
Now situation is I am in section 2 map 6 and my alliance wants me to move, hope you got it don't want to describe it more.
I really hope we get some compensation for this mess. While many are playing and cashing in on all the new quests and arena we who are locked are left behind. In AQ and AW our alliances as well.
I think something is happening, I was locked out, and entered the game (my alliance needed me in the AQ) by selecting the other side. I had available both baron quests, but now i have only one.. So Kabam did something, that i appreciate.. Unfortunately, i started to play the other quest too (i am stupid maybe but was thinking it's the healing quest or something with the big heads)..
I think Kabam can pusnih us (and it will be fair) by taking the amount of rewards from us who played the other side quests. Even if it will give us a negative number of resources (for example i got as a reward 4000 5* shards and i opened 5* crystal, now have 0 - then make me -4000 5* shards available)
I got this. They were 4. If u retire one i got into loop
Cia Kristian , pure tu hai avuto lo stesso problema? conosco la tua alleanza pure io sono un player italiano che ha avuto lo stesso problema
Si son stato un coglione perché ho ritirato una di ste chiavi che avevo nelle ricompense e mi é entrata la scelta di nuovo. Bloccato in aq da ieri sera all'una. Non faremo il 100%. Per non parlare di war, energia missione persa. Arene. Uno schifo
I think my account has claimed both options and it's already stored in * stuff * then I claim again in the black box and it keeps appearing so that's why I don't want to connect
What I would like to know, will you give me the deed awards? Or will they give me the money I have not earned in these 3 days? Or will they give me the runes of the sands that I could not make or will they give me the insignificant ones of the sands?
Kabam I do not want more **** I just want to get back what I pay, my account has cost me 3 years and a lot of money so I need you to answer me now because it is not asking that we are claiming what is necessary for us.
I do 50k of famous sands in 1 day, if you multiply it by 3 you already know that there are 150k more runes than sands. God kabam, when you became this trash.
We've pushed a fix that should resolve the infinite loading/crashing issue. If you have not done so already, please restart your game. If you are still experiencing this issues, you can let us know and can update the team.
We've pushed a fix that should resolve the infinite loading/crashing issue. If you have not done so already, please restart your game. If you are still experiencing this issues, you can let us know and can update the team.
We've pushed a fix that should resolve the infinite loading/crashing issue. If you have not done so already, please restart your game. If you are still experiencing this issues, you can let us know and can update the team.
I have restarted the game and received the "Choose a side" screen. I selected Follow the Ancient One and was disconnected from the game.
Comments
In my alliance, a guy is stuck with this issue since wednesday.
He can't play, he lost time, and probably some rewards.
For an alliance playing AQ6 or 7, that also means everyone is losing map rewards because we need to be 10 per BG.
I hope you'll find a way to send the missing rewards, missing points and I hope a nice compensation for those experiencing this issue.
Salut j'ai le même problème ca fait 24h j'espère bien rétablir cette problème bientôt possible et me répondre s'il vous plaît
Plz Fix it....
Je vais perdre des récompenses et je perds des objets qui périmé actuellement dans ma réserve !!
Bloquez le jeu de manière générale afin que tout le monde soient dans la même galère !!
Hi KABAM,
I am able to login, but whenever i choose a side FOLLOW THE ANCIENT ONE or WORSHIP APOCALYPSE screen goes in loading mode and than an internet connection failure appears this is happening for almost 3 hours by now.
When the new April event is pushed(By night 22:30 GMT+5:30), I was asked to join a side (FOLLOW THE ANCIENT ONE or WORSHIP APOCALYPSE). So i choose WORSHIP APOCALYPSE and everything was fine. Today when i woke up and login i was again asked to choose a side (FOLLOW THE ANCIENT ONE or WORSHIP APOCALYPSE). But before i select any of the sides, screen got disappear (i doubt i might have touch the out part of the modal window) and i was able to access both the event. So, i played some. Now when i re-login, I am again up with a choose a side window/modal-popup and whenever i try to select a side it goes in loading and an network issue is shown(might be error-handling stuffs).
Now situation is I am in section 2 map 6 and my alliance wants me to move, hope you got it don't want to describe it more.
So Kabam did something, that i appreciate.. Unfortunately, i started to play the other quest too (i am stupid maybe but was thinking it's the healing quest or something with the big heads)..
I think Kabam can pusnih us (and it will be fair) by taking the amount of rewards from us who played the other side quests. Even if it will give us a negative number of resources (for example i got as a reward 4000 5* shards and i opened 5* crystal, now have 0 - then make me -4000 5* shards available)
I got this. They were 4. If u retire one i got into loop
Can you please fix it?
Thanks
Pourquoi j'ai ça ?!
Kabam I do not want more **** I just want to get back what I pay, my account has cost me 3 years and a lot of money so I need you to answer me now because it is not asking that we are claiming what is necessary for us.
@Kabam Miike @Kabam Zibiit @Kabam Vydious @Kabam Lyra @Kabam Porthos
I do 50k of famous sands in 1 day, if you multiply it by 3 you already know that there are 150k more runes than sands. God kabam, when you became this trash.