The game team has resolved this issue. Keys will be distributed via in-game messages and the quest timer will be extended.
More information and timeline here.

How long does it take for Kabam to respond to a ticket?

Ok, I’m 2 fights from cavalier, and I bought a unit deal, but the units never loaded. I tried re-downloading the game, re-starting the game, and nothing. I submitted a ticket to Kabam, and I got a response saying that they’re referring me to a different dept. to fix it. If any of you have dealt with this, how long does it normally take for them to fix it?


  • UltimateBatJokeUltimateBatJoke Posts: 218
    Ok, it has been 36 hours with no response for me. Do I just keep waiting, or do I submit an additional ticket?
  • Hey UltimateBatJoke, I'm sorry to hear you haven't heard back from our Support Team just yet. I recommend being patient and I'm sure they'll get back in touch with you as soon as possible.
This discussion has been closed.