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Samsung S8+ Unsupported

AJ_Engel30AJ_Engel30 Posts: 159 ★
in Bugs and Known Issues
Kabam,

Is the Samsung S8 and S8+ soon to not be supported? I only ask because the game is crashing on me at a ridiculous rate and my alliance mates are not reporting the same level of crashes. Is anyone else experiencing multiple crashes per day?

I have submitted at least 5, maybe 6, Support Tickets over the last week. Kabam support just keeps closing the tickets with canned statements acknowledging issues and looking into it. I really feel like they're not taking it seriously. These crashes are happening all over the game and the use of resources is getting to a point where I am ready to quit the game. Crazy that just 2 weeks ago I talking about spending more on the game and now here we are.

Comments

  • lowlevelplayerlowlevelplayer Posts: 4,292 ★★★★★
    should be supported. Please don't spam tickets. This clogs up the system and means that you have less chance to get any actual help
  • AJ_Engel30AJ_Engel30 Posts: 159 ★
    lowlevelplayer said:

    should be supported. Please don't spam tickets. This clogs up the system and means that you have less chance to get any actual help

    Each ticket is for a different instance. Each instance cost me resources. Those instances should be documented.
  • lowlevelplayerlowlevelplayer Posts: 4,292 ★★★★★
    AJ_Engel30 said:

    lowlevelplayer said:

    should be supported. Please don't spam tickets. This clogs up the system and means that you have less chance to get any actual help

    Each ticket is for a different instance. Each instance cost me resources. Those instances should be documented.
    usually support gives an automated response, and then gets an actual person. Patience is key
  • AJ_Engel30AJ_Engel30 Posts: 159 ★
    lowlevelplayer said:

    AJ_Engel30 said:

    lowlevelplayer said:

    should be supported. Please don't spam tickets. This clogs up the system and means that you have less chance to get any actual help

    Each ticket is for a different instance. Each instance cost me resources. Those instances should be documented.
    usually support gives an automated response, and then gets an actual person. Patience is key
    Yes, I have received the auto response and then the "actual person" provides yet another canned response and closes the ticket. I've been playing for years. I know the drill. This past week has not been the same. Kabam is just closing tickets without actually addressing the issues.
  • RJOHMERJOHME Posts: 13 ★
    I'm having the same problem
    In-Game Name: Rjohme
    Device and Model: (Samsung s9+)
    Device Operating System: (10)
    Cellular or WiFi: both. CELLULAR, mobile carrier: Verizon
    Game Version Installed: 27.2.5
    Game Mode: All, Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
    Description of the Issue: I am getting kicked out of the game. It keep saying I did not have internet but I have check both my WIFI and Cell Data. I also have an Apple tablet and it does not have the same issues
  • AJ_Engel30AJ_Engel30 Posts: 159 ★
    edited July 2020
    How are there Wars going on right now with the game still unstable??? I just had it crash during an AW fight. So that's just a free KO for the opponent? @Kabam Zibiit @Kabam Miike

    I have it recorded, but can't attach. Says file type not supported and file size is too large.
  • AJ_Engel30AJ_Engel30 Posts: 159 ★
    Exactly half health and Rhino only has 2 attack bonus' left. So now we have given the opponent an unfair advantage.
  • AJ_Engel30AJ_Engel30 Posts: 159 ★
    edited July 2020
    Doesn't seem right.
  • AJ_Engel30AJ_Engel30 Posts: 159 ★

  • Level1922Level1922 Posts: 2
    I use Samsung Galaxy S8+ as well. My game crashes constantly on all fronts. Sent in a ticket and was asked to fill out a link. Sent another one. Fully expect to have the same issue.

    It's sad that I've played this game 5 years, but now have no option but to delete.
  • Kabam VydiousKabam Vydious Posts: 3,598
    Please head over to this thread below and fill out our provided template:

    Android

    Doing this allows us to investigate the issue further. Thank you!
This discussion has been closed.