Help button freezing game after maintenance [Merged]

Come on, Kabam. Can you do nothing right? Now the Request Help button in the arena is acting crazy and freezing the game after the 10/21 maintenance. When I hit the green button, sometimes the champ just stays there and does not move to the bottom of the champ list. And sometimes it does nothing and the game freezes, forcing me to close and re-open the game.

This is extremely frustrating. It is hard to get motivated to play a game that doesn’t work. What a waste.

Comments

Il_JooO

I found this out after emergency maintenance of this night and I think it's just something they should look at

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Opx

same problem. always disconnected

dot_ditto

if it helps .. another vid of the issue ..

from 0 loyalty .. it works .. but if it tops you over 1000, it crashes ..

using single helps works fine .. once at max loyalty, everything works.

https://youtu.be/_sQ12pvsP_k

Rap

I cannot help my alliance members cool down because every time i hit help i am disconnected. Samsung Galaxy 8s.

gforcefan

Same problem on Android. Tried 3 devices.

BrianPerkins

Same

Saske97

Same, Samsung Galaxy S10+ here.

Rap

Others in my Alliance having same issue no idea what phone.

Gregdagr8

Same. Ever since emergency update. I'm Android Moto z3

Championcritic

helping works just fine for me.

Nameless_IW

HELP 4 button doesn't work right now. when i'm about to hit the last time to fulfill the 1000 loyalty point, i get kicked out of the game.

World Eater

It’s not even the help button that is the major pain. It’s actually ASKING for help with each hero after you’ve finished the arena match that is so tedious , pointless and time consuming.

Magonus

Anyone else seeing this (on android anyway)? Go into Alliance menu, click on HELP sub menu, click on HELP4, get instantly kicked out of the game. I can recreate this issue over and over.....

mydnight

The Rena is broke.

https://youtu.be/wHxqL1NOjIc

KaLyde

vid of disco when clicking alliance help 4 button

https://youtu.be/c0i9Vp1x30o

bpunk88

Same issue as others with the disconnect on help requests in the Alliance tab

Problem seems to be the 1,000 loyalty limit. Try helping 1 by 1 to get past 1,000.. then Help 4 should work again. It did for me anyway.

Still no improvement in requesting help in arena, refreshing champs still stuck at top until another action is taken.

Please get rid of this trash functionality

psp742

Same here... I press that button and game says I’m disconnected

Same, when the 'help4' reaches 960, if you tapped 'help4' again it immediately disconnect you.. but if you just click on one of the 'help' besides any random champion, it resets and the 'help4' works normally again..

what other bug surprises are there? more missing button presses (block, parry, dex, special not firing immediately) or lags (slow delayed activation of commands) in quest, AQ, AW (allowing freebie hits for AI) tricky way to make us use potions and revives.. it can help win or lose AW.. ya know!

SummonerNR

Given all he issues surrounding help requests after maintenance it’s a safe bet they are working on implementing it but there are hiccups.

Pretty obvious stuff is happening but they won’t say anything until the kinks are worked out.

Why is that pic showing Max helps at 28 or 29 as well ? (And not even consistent as to either 28 or 29).

Planning on making it something where EVERY other person in alliance can give a Help to a champ, no matter how long it takes or how many others have already helped ??

And 28 vs 29 is that person's Ally was 1 person short for a while and then brought in a 30th person while above Pic was doing their Arena ??

KrueLee

Same here 😊

MagicBenton

I'm guessing they are realizing why it was scrapped after initial release and put on hold for the past 4 years. They need to just get rid of the help system completely. It's useless and causes so many issues. Make something else reduce arena refresh time, like logging in on consecutive days or something.

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HULK_BREAK

HELP = GAME DISCONNECTED

if not crash before....

CoatHang3r

Given all he issues surrounding help requests after maintenance it’s a safe bet they are working on implementing it but there are hiccups.

Pretty obvious stuff is happening but they won’t say anything until the kinks are worked out.
Why is that pic showing Max helps at 28 or 29 as well ? (And not even consistent as to either 28 or 29).

Planning on making it something where EVERY other person in alliance can give a Help to a champ, no matter how long it takes or how many others have already helped ??

And 28 vs 29 is that person's Ally was 1 person short for a while and then brought in a 30th person while above Pic was doing their Arena ??

The 28 is likely due to the alliance being down a member at the time I requested those helps. And the 29 is because you cannot help yourself.

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SummonerNR

Given all he issues surrounding help requests after maintenance it’s a safe bet they are working on implementing it but there are hiccups.

Pretty obvious stuff is happening but they won’t say anything until the kinks are worked out.
Why is that pic showing Max helps at 28 or 29 as well ? (And not even consistent as to either 28 or 29).

Planning on making it something where EVERY other person in alliance can give a Help to a champ, no matter how long it takes or how many others have already helped ??

And 28 vs 29 is that person's Ally was 1 person short for a while and then brought in a 30th person while above Pic was doing their Arena ??
The 28 is likely due to the alliance being down a member at the time I requested those helps. And the 29 is because you cannot help yourself.

Well, yes, as to why it ain’t 30, lol. 😀
But compared to it always being 5 (for arena) and 10 (for energy) previously. This was first time I’ve seen a pic suggesting they are gonna make it have a count for everyone (else) in alliance.

Which means they better be including some other “mass help” (or automatic) type of functionality. Maybe helps will be limited to just once per day for each champ, instead of helps reappearing for same champ every several hours (for 4*) for heavy arena grinders.

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