**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Comments
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Hello Summoner,
Thanks for contacting Kabam Support regarding souls not being converted to keys to be used to purchase Souled Out Crystals.
I apologize for any inconvenience. The message that was sent out was worded a bit oddly, but the intention was that the Skeleton Keys would become the keys used for purchasing crystals, while the souls just lost their enchantment and would not count towards purchasing Souled Out Crystals. The conversion happened as intended, so there is nothing to fix or change here.
If you have any further questions, please feel free to contact us again.
But since in-game mail msg seemed to say otherwise, I didn’t think I would have had to do that.
The 30 Key Limit (15 Crystals) sort of made that mute in my case because I still had so many lower level Keys that I earned from Magik Limbo but then never used in Mephisto Hades Invasion. So I reached the max amount of Souled Out Crystals even without the Lost Souls that were forfeited.
(and fyi, from another thread where you asked...) the Crystal cap of 15 is in TOTAL (for these extra days here), it does NOT reset each day.
So I had ~25k Souls and 8x Keys left and found 8x Keys in my inventory after it ended. So definitely no extra Keys, Souls just disappeared.